Associate Customer Success Manager

WHO WE ARE 

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

About the Role 

The Associate Customer Success Manager (Performance Team) plays a critical supporting role to Business Development Directors and Account Executives on our specialized Performance team, ensuring operational excellence, executional rigor, and high-quality client experience across a portfolio of accounts. This team works primarily with direct response driven performance marketers. 

This role is ideal for someone who thrives in structured environments, can manage multiple client opportunities simultaneously, and demonstrates strong attention to detail while still showing commercial instincts—including the confidence to stand firm on best practices, identify growth opportunities, and make proactive, data-backed recommendations. 

The ACSM is deeply embedded in internal workflows and client operations, acting as a reliable extension of the sales team post-sale, while helping drive retention, expansion, and long-term account health. 

This role reports to the Manager of Customer Success and works closely with Business Development, Account Executives, and internal delivery teams. 

This is a hybrid role based out of our NYC office.

Key Responsibilities 

Client Support & Account Execution 

• Serve as the day-to-day operational point of contact for assigned accounts, supporting client needs while aligning closely with the Account Executive. 

• Maintain a clear understanding of client goals, KPIs, expectations, and timelines across multiple accounts. 

• Ensure accurate execution of campaign setups, launches, optimizations, and reporting. 
  

Operational Excellence 

• Manage multiple client workflows simultaneously with high attention to detail, deadlines, and prioritization. 

• Coordinate platform demos, kick-off calls, training sessions, and RFP support under the direction of Sales. 

• Communicate ad specifications, creative requirements, and lead times clearly to advertisers and agencies. 

• Assist with implementation, troubleshooting, and issue resolution related to campaign setups and performance. 

• Analyze creative performance and extract trends on top performers.  
  

Performance Management & Optimization 

• Monitor account performance and flag risks or opportunities early. Candidate must show desire to lead proactively rather than being reactive. 

• Identify and execute campaign optimization opportunities, testing strategies, and tactics to improve performance. 

• Own client reporting and performance reviews, ensuring accuracy, clarity, and actionable insights. 

• Support and help lead recurring client calls, Quarterly Business Reviews (QBRs), and Annual Reviews. 
  

Growth Support & Commercial Acumen 

• Support upsells, cross-sell, and renewal initiatives by identifying expansion opportunities and preparing recommendations. 

• Demonstrate consultative sales skills by confidently reinforcing best practices, setting expectations, and guiding clients toward optimal solutions. 

• Speak fluently to all aspects of the account to support strategic conversations led by Business Development. 

• Proactively surface insights that help the sales team grow and protect accounts 

Qualifications & Experience 

Required 

• 1-2 years of experience media buying, programmatic advertising, display, native or affiliate 

• Proven ability to manage multiple accounts and priorities simultaneously 

• Strong executive-level communication skills, both written and verbal 

• Highly detail-oriented with strong follow-through and deadline management 

• Self-starter with excellent time management and the ability to reprioritize independently 

• Experience in managing performance driven campaigns at $10k/day  
  

Technical & Platform Knowledge 

• Performance / affiliate marketing platforms 

• General understanding of: 

• Creative testing 

• Lead gen - CPL / CPA  

• Third party Ad tags 

• Basic HTML knowledge is a plus 
  

What Success Looks Like in This Role 

• Business Development trusts you as a dependable execution partner 

• Clients experience smooth operations, clear communication, and proactive insights 

• Accounts remain stable, well-managed, and positioned for growth 

• You consistently surface opportunities, risks, and recommendations—without overstepping ownership 

• You balance operational precision with commercial awareness 

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $65,000 - $75,000, depending on location and experience. 

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.  

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases 

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