Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world.
Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space.
We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
As an Associate Customer Success Manager, you’ll play a key role in supporting our customers throughout their lifecycle with our SaaS platform. You will help onboard new clients, provide ongoing guidance, foster product adoption, and ensure customers achieve measurable value. This is an entry-level customer success role ideal for someone who is proactive, relationship-driven, and eager to grow in the SaaS industry.
Responsibilities
Customer Adoption
Assist in developing onboarding plans, timelines, and success criteria.
Educate customers on product features, updates, and use cases to drive adoption.
Customer Relationship Management
Build strong, trusted relationships with customers through regular check-ins and proactive communication.
Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions.
Monitor customer health scores and identify opportunities to improve satisfaction and engagement.
Support & Issue Resolution
Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues.
Escalate product bugs or feature requests and follow up to communicate outcomes to customers.
Data, Insights & Reporting
Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce, Gainsight, HubSpot).
Assist with customer business reviews and preparation of performance reports.
Identify patterns in customer behavior and surface insights to improve processes.
Customer Retention & Growth
Contribute to renewal activities by ensuring customers achieve their desired outcomes.
Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions.
Qualifications
2–5 years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS.
Strong communication and interpersonal skills; ability to build rapport with diverse customers.
Passion for technology and willingness to learn SaaS products deeply.
Problem-solving mindset with the ability to manage multiple tasks and priorities.
Experience with CRM or CSP tools (e.g., Salesforce).
Bachelor’s degree or equivalent experience.
#LI-SM1
#LI-Remote
Sphera is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Top Skills
What We Do
Sphera is the leading provider of integrated sustainability and operational risk management software, data and consulting services focusing on Environment, Health, Safety & Sustainability (EHS&S), Process Safety, Product Stewardship and Supply Chain Transparency. For more than 30 years, we have served 8,500 customers and a million-plus users in 100 countries to help companies keep their people safe, their products sustainable and their operations productive. We help enterprises build sustainable businesses while keeping people and the planet safe. Our solutions provide critical visibility and alignment across safety, risk, and supply chains -- empowering organizations to create lasting, sustainable impact.
Our Mission:
To create a safer, more sustainable and productive world by advancing operational excellence. Sphera's many internal initiatives, such as its annual Mentoring Program, running for its sixth year in 2025, supports staff in feeling and achieving their best. The goal of the Mentoring Program is to help participants achieve career development, personal growth, and create opportunities to partner with others from across the organization.
Why Work With Us
At Sphera we are solving some of the most important challenges facing the world today. Our staff, some of the world’s leading safety and sustainability experts, are meeting this challenge. Sphera is a hybrid company, with Chicago team attending SpheraIn days.
We are always looking for talented people who want to make a difference.
Gallery
