Associate Customer Success Manager

Position Summary

Role and Responsibilities

Samsung Ads

Associate Customer Success Manager

Samsung Ads, the advertising monetization arm of Samsung Electronics, leverages proprietary real-time TV viewing behavior and insights to promote relevant brands and content experiences to consumers. We partner with brands, agencies and content owners to deliver unique advertising opportunities on native placements within our Smart TV platform and programmatically with a cross device solution.

Samsung’s unique first party data help brands connect to their audience as they explore content across desktop, mobile, tablets and our Smart TVs. The Samsung Ad platform delivers high-quality audience targeting powered by three key components: first-party audience data at scale, world-class data science, and brand-safe cross-device ad inventory.

The Opportunity

Samsung Ads is looking for energetic individuals to help support our growing organization. This person should be a strong communicator with the ability to multitask. If you are attention detailed and thrive in a results-based, sales environment then this could be the opportunity for you! 

S/he will be responsible to build supporting materials for our advertisers and manage an internal process of the campaign life cycle. Candidates should have familiarity with digital advertising and its relationship with traditional advertising. Experience with Excel, PowerPoint are a must.

The Associate Customer Success  Manager position will be based in NY, Chicago, or LA and will closely align with our sales vertical strategy, supporting multiple Account Executives.

2-4 years’ experience required; media planning or buying experience a plus.

Responsibilities

• Support Customer Success Management team in executing advertiser’s campaign goals (both pre and post-sales)
• Manage the internal RFP process while ensuring timelines and goals are met
• Work cross functionally with varying departments (Ad Operations, Inventory, Marketing, Finance, etc.) to facilitate campaign execution.
• Develop a deep understanding of Samsung Ads products and sales offerings.
• Work with dedicated Client Solutions Manager to track proposals, analyze post campaign delivery and billing.
• Create processes as needed to streamline efficiencies while working with the CSM leadership team.

Specifically, the ACSM should also possess most of the following characteristics:

• Strong verbal and written communication skills.
• Ability to manage the needs of multiple stakeholders and adhere to timelines.
• Direct and frequent communicator.
• Process-oriented with excellent organizational skills.
• Independent and driven to succeed.
• True team player: takes full accountability for assigned tasks and believes in the importance of adhering to and communicating deadlines.
• Possesses an eye for details and takes pride in the materials he/she creates, mindful that the quality of that work has real impact on the business.

Skills and Qualifications

The salary range for this role is expected to be between $80,000 and $90,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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