As a Customer Success Manager for the Enterprise Delivery Restaurants team, you will play a key role in driving commercial growth and operational excellence for Uber Eats' largest restaurant partners in Mexico. Acting as a strategic and analytical partner to Account Managers, commercial leads, and cross-functional teams, you will translate complex data into actionable insights, identify high-impact opportunities, and drive initiatives that directly contribute to business performance.
This role combines strategic thinking, analytical depth, and end-to-end ownership. You will independently lead key workstreams, from diagnosing business performance and identifying growth opportunities to developing scalable solutions and ensuring effective execution. A core responsibility will be driving restaurant operational excellence, partnering closely with Merchant Operations, Territory Ops, and commercial teams to improve merchant performance and customer experience.
You will also play an active role in shaping business decisions by building compelling, data-driven narratives and presenting strategic recommendations to senior stakeholders and restaurant partners, including participation in business reviews. Success in this role requires a proactive mindset, strong stakeholder management, and the ability to balance strategic priorities with hands-on execution in a fast-paced, high-growth environment.
What You'll Do- Restaurant Operations Ownership: Own the monitoring and improvement of operational performance for our enterprise merchants. Track operational and merchant-quality metrics, detect issues early, find root causes and drive solutions with Merchant Ops, Account Managers and local teams.
- Strategic Analytics & Performance Diagnosis: Run deep dives and ad hoc analyses to understand business performance, uncover growth opportunities, and evaluate potential initiatives. Translate complex data into actionable insights and strategic recommendations, prioritizing opportunities based on business impact and feasibility.
- Business Intelligence & Reporting: Design, build, and continuously improve dashboards, performance trackers, and reporting frameworks that enable data-driven decision-making. Ensure data accuracy, accessibility, and scalability while helping commercial teams identify trends, monitor results, and take action.
- Cross-Functional Collaboration: Own key workstreams end-to-end, partnering with Account Managers, commercial leads, and cross-functional teams to align priorities, drive execution, manage dependencies, and ensure accountability for results.
- Insights & Communication: Translate complex analyses into compelling, executive-ready narratives and clear recommendations. Communicate insights to senior stakeholders and restaurant partners, actively supporting Account Managers in client business reviews, including MBRs, and strategic discussions.
- Process Improvement, Automation & AI: Identify opportunities to optimize recurring processes, improve data quality, and develop scalable solutions that increase team efficiency. Leverage automation and AI tools to streamline reporting, accelerate analysis, and enable the team to focus on higher-impact initiatives
- 3+ years of experience in operations, analytics, strategy, consulting or a related field.
- Strong analytical and problem-solving skills, with advanced proficiency in SQL and Excel/Google Sheets, and experience building dashboards or analytical tools.
- Ability to translate complex data into actionable business insights, recommendations, and measurable outcomes.
- Proven ability to manage multiple projects and stakeholders at once, with minimal supervision.
- Strong communication skills (written and verbal), including executive-level presentations to internal stakeholders and clients.
- Hands-on experience using AI tools to speed up analysis, reporting and day-to-day work.
- A proven track record of managing cross-functional projects and aligning diverse stakeholders across teams such as operations, product, finance, and commercial.
- Experience in restaurants, QSR, delivery, marketplaces, retail or other merchant-facing operations.
- Experience presenting analyses and recommendations to clients or external partners.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 3+ years of experience in operations, analytics, strategy, consulting, or a related field
- Advanced proficiency in SQL and Excel or Google Sheets
- Experience building dashboards or analytical tools
- Strong analytical and problem-solving skills
- Ability to translate complex data into actionable insights, recommendations, and measurable outcomes
- Ability to manage multiple projects and stakeholders with minimal supervision
- Strong written and verbal communication skills, including executive-level presentations
- Hands-on experience using AI tools to accelerate analysis, reporting, and daily work
- Experience managing cross-functional projects and aligning stakeholders across operations, product, finance, and commercial teams
- Experience in restaurants, quick-service restaurants, delivery, marketplaces, retail, or other merchant-facing operations
- Experience presenting analyses and recommendations to clients or external partners
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
-
Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
-
Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
-
Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Gallery
