Passionate about precision medicine and advancing the healthcare industry?
Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.
The Associate, Customer Experience Strategy & Insights team plays a critical role in supporting the development and implementation of customer experience strategies. The Associate will leverage data insights to drive business growth and enhance customer satisfaction, support the collection of direct & indirect feedback from clients, improve the utility of our voice of customer data to deliver meaningful insights, and will help coordinate the implementation of strategic initiatives that optimize the end-to-end customer journey
Responsibilities:
- Data Collection & Research:
- Manage & enhance multiple channels for collecting voice of customer data, including surveys, interviews, and internal forums.
- Help create and launch blinded and unblinded surveys, interviews, and ad hoc programs to capture client feedback for analysis.
- Ensure accurate and timely collection and review of customer feedback from various sources.
- Analyze Customer Insights:
- Assist in cleaning, manipulating, and modeling data from disparate sources using SQL and Looker.
- Analyze and visualize data using Excel and Looker from various sources, including surveys, interviews, and operational data to gain deep insights into customer behavior, preferences, and pain points.
- Build dashboards to help disseminate findings and support data-driven decision making across the organization.
- Help to create insightful analysis and presentations to communicate complex data in a clear and actionable manner.
- Develop and Execute Customer Experience Strategy and Initiatives:
- Support successful project implementation by preparing business cases, commercial requirements, project plans, and other tools.
- Coordinate with cross-functional teams to ensure successful implementation of initiatives.
- Collaborate with relevant teams to identify and optimize processes to enhance the client experience, as needed.
Requirements:
- Bachelor’s degree in Business, Data Science, Engineering, Healthcare Administration, or a related field.
- 1+ years of experience in management consulting, project management, or product management.
- Preference for prior experience in a healthcare or life science setting.
- A strategic thinker who is proficient in qualitative and quantitative data analysis and translating insights into actionable strategies.
- Experience in designing, conducting, and managing qualitative and quantitative research. Familiarity using Qualtrics is a plus.
- A self-starter, who can navigate ambiguity, and has proven experience turning ideas into a reality.
- Strong organizational and time management skills.
- Acute attention to detail in planning and execution.
- Strong written and verbal communication skills.
- Proficiency in SQL, Excel, and data visualization tools such as Looker.
- Strong experience creating deliverables using Microsoft PowerPoint, Word, and the Google Suite equivalents.
#LI-NK1#LI-Hybrid#LI-Onsite
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Top Skills
What the Team is Saying
What We Do
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of clinical and molecular data, and an operating system to make that data accessible and useful, Tempus enables physicians to make near real-time, data-driven decisions to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics.
The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Why Work With Us
We're looking for those who challenge the status quo. For the builders who are never done building and the learners who are never done learning. We're looking for unwavering commitment and undying curiosity. We're looking for the smartest people on the planet to attack one of the most challenging problems mankind has ever faced.
Gallery
Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
