The Role
Provides high-end customer service and luxury retail support in Italian and English. Identifies customer needs, connects them with appropriate associates, builds brand loyalty and revenue, explains RH products and interior design services, and collaborates with internal teams to exceed expectations. Requires polished communication, strong organization, problem-solving skills, attention to detail, and proficiency with business and CRM software. The role follows a hybrid schedule and may require travel to the nearest gallery.
Summary Generated by Built In
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
- Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
- 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
- Fluent in Italian and English, written and spoken
- Poise and confidence to interact with high-end customers while maintaining confidentiality
- People and relationship-driven
- Driven to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving and decision-making skills
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
- Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
- Ability to be productive working in a hybrid model: 3 days in the office, 2 days remote
- Ability to travel to the nearest gallery as needed
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- At least 1 year of customer service experience
- Experience in high-end furniture and luxury retail
- Fluent written and spoken Italian and English
- Poise and confidence interacting with high-end customers while maintaining confidentiality
- People and relationship-driven approach
- Ability to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving, and decision-making skills
- Strategic, highly organized, and results-oriented
- Excellent verbal and written communication skills
- Exceptional attention to detail and commitment to quality
- Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications
- Willingness to work flexible schedules, including evenings, weekends, and holidays
- Ability to work in a hybrid model with 3 days in the office and 2 days remote
- Ability to travel to the nearest gallery as needed
RH Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RH and has not been reviewed or approved by RH.
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Wellbeing & Lifestyle Benefits — Official materials highlight an Employee Assistance Program, Headspace access, Care.com, Peloton app perks, and meaningful product and restaurant discounts. Feedback suggests these lifestyle benefits add tangible day-to-day value alongside the core package.
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Flexible Benefits — RH lists HSA/FSA options, pre-tax commuter benefits, earned wage access, and financial planning resources, offering choice and financial flexibility. Feedback suggests this breadth helps some team members tailor benefits to individual needs.
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Leave & Time Off Breadth — PTO is included and publicly highlighted, and feedback suggests many view the policy as solid even if usage can depend on scheduling and role. This provides structured time away within a standard retail/hospitality package.
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
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