The Role
Delivers exceptional luxury customer service, identifies customer needs, connects clients with appropriate associates, builds brand loyalty and revenue, explains RH products and interior design services, and collaborates across teams to exceed expectations.
Summary Generated by Built In
RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
- Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
- 1+ years of experience in Customer Service, high-end luxury retail preferred
- Poise and confidence to interact with high-end customers while maintaining confidentiality
- People and relationship-driven
- Driven to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving and decision-making skills
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
- Willingness to work a flexible schedule, including evenings, weekends and holidays
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- At least 1 year of customer service experience
- High-end luxury retail experience
- Poise and confidence interacting with high-end customers while maintaining confidentiality
- Strong interpersonal and relationship-building skills
- Ability to deliver first-class service and exceed customer expectations
- Ability to manage multiple priorities
- Exceptional analytical, problem-solving, and decision-making skills
- Strategic, highly organized, and results-oriented approach
- Excellent verbal and written communication skills
- Exceptional attention to detail and commitment to quality
- Proficiency with Mac Operating System, iOS devices, Microsoft Office, Salesforce, and Google Applications
- Willingness to work flexible schedules, including evenings, weekends, and holidays
RH Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RH and has not been reviewed or approved by RH.
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Wellbeing & Lifestyle Benefits — Official materials highlight an Employee Assistance Program, Headspace access, Care.com, Peloton app perks, and meaningful product and restaurant discounts. Feedback suggests these lifestyle benefits add tangible day-to-day value alongside the core package.
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Flexible Benefits — RH lists HSA/FSA options, pre-tax commuter benefits, earned wage access, and financial planning resources, offering choice and financial flexibility. Feedback suggests this breadth helps some team members tailor benefits to individual needs.
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Leave & Time Off Breadth — PTO is included and publicly highlighted, and feedback suggests many view the policy as solid even if usage can depend on scheduling and role. This provides structured time away within a standard retail/hospitality package.
RH Insights
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
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