Associate, Customer Enablement and Portal Billings

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Tulsa SSC

WORKPLACE TYPE: Hybrid

REPORTS TO:            Supervisor, Customer Order Enablement and Portals Billing

This role is essential in supporting the Customer Order Enablement and Portal Billing team with the focus of supporting timely and accurate Customer order processing and Portal billing activities to drive improved Customer Experience while mitigating invoicing risks.  The Associate will also participate in special projects, support team development, and serve as a point of contact to troubleshoot and quickly resolve Customer issues. This position requires a strong customer service focus, the ability to promptly resolve business issues, and strong aptitude to evaluate data effectively.  This position is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners. Role will report to the Supervisor, Customer Order Enablement and Portals Billing.

What you will do:

Support Tulsa SSC Customer Order Enablement and Portal Billing Team: Support the end-to-end delivery of Order to Invoice Operations and Portal billing services supporting the US and Canada region to ensure efficient operations and timely and accurate order processing and billing.

• Support Order to Invoice Operations and Portal Billing team in day-to-day operations
• Support Order management and billing automation activities
• Maintain up to date files according to the standard operating procedure.
• Track all customer complaints according to procedures
• Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems. Escalate customer inquiries and issues as needed with a sense of urgency.
• Support and help enhance Team, especially in the areas of technology capabilities and skills
• Maintain high level of Customer Service by participating in after hours program for the department
• Execute all aspects of assigned activities and deadlines

Enable Order to Invoice Operations and Portal Billing Strategy: Collaborate with the Supervisor, Customer Order Enablement and Portals Billing and Manager to enhance Order to Invoice Operations and Portal billing strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion.

• Identify issues and process improvements for Steering committee review
• Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
• Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, produce and review reports on Order processing and Portals billing, and identify and track any system or process performance issues. Escalate issues as necessary for timely resolution.

• Ensure that all risk mitigating controls are completed and addressed weekly
• Conduct all daily, weekly, and monthly activities to drive compliance to policies
• Support audits and work with Team on remediations as required
• Assist with month-end and year-end close activities as needed

Project Management: Ability to participate in special projects, as needed.

What you will bring:

Order Management and Portal Billing Expertise: Exhibit willingness to learn the policies, procedures, and controls of Order Management and Portal Billing, 0-2 years of Order to Invoice value chain experience.

Education: Bachelor's degree in business-related field, preferred

Business Acumen: Exhibit understanding of business and financial concepts.

Design Thinking Skills: Ability to learn systems knowledge within the Order to Invoice value chain.

Analytical Skills: Seek to purposefully identify issues, consider alternative solutions and take corrective action to resolve problems.

Influencing Skills: Exhibit collaboration effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.

Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs.

Prioritization and Time Management: Ability to prioritize competing requests and priorities.

Computer Proficiency: Strong computer skills including Microsoft Word, Excel (advanced), PowerPoint.  SAP, Salesforce, and EDI experience desirable.

Shared Services Environment: Prefer prior experience in a Global Shared Services environment.

Who you are:

Teamwork: Work well in a team environment Proven skill in promoting harmonious working relationships in a team environment to achieve departmental goals.

Communications: Excellent communication, customer service and organizational skills.  Exhibit a positive attitude and willingness to interact with Customers and Business Partners. 

Results Focus: Highly organized with a high degree of attention to detail. 

Why Join Ingredion? 

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

#LI-BS1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

Pay Range:

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.