The Role
Drive enterprise customer adoption and value realization of Coupa’s spend management platform. Provide technical and process guidance, lead workshops and best-practice assessments, educate customers on product capabilities, support account plans and implementation deliverables, define project scope, and present recommendations. The role also involves developing subject-matter expertise, collaborating globally, and helping customers optimize procure-to-pay, invoicing, compliance, procurement, accounts payable, and expense processes.
Summary Generated by Built In
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Associate Customer Adoption Manager to Coupa:
We are looking for highly energetic and driven customer champions to work on the Customer Adoption team. This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements.
Ideal candidates will have a minimum of 2+ years’ experience working directly with large, enterprise clients to drive customer success, have process and technical proficiency with P2P platforms, and experience with system analysis to proactively lead customers toward business goals.
What you will do:
- Provide technical, business, and product knowledge in support of driving customer success
- Build and lead a global agile team in the US and India
- Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan
- Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
- Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
- Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
- Working with other organizations within Coupa as well as the global Customer Adoption Manager team
- Working with customers to define the scope of a project, activities and key deliverables
- Presenting solutions in written and or oral reports
What you will bring to Coupa:
- 2+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
- Strongly prefer a background in both eInvoicing and Global Compliance
- Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
- Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
- Previous consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP.
- Strong written and verbal English language communications skills.
- Experience configuring and delivering software demonstrations are required.
- Must be able to work in a fast-paced and passionate environment.
- Bachelor Degree or equivalent
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Skills Required
- At least 2 years of experience in systems applications consulting through an IT organization, consulting firm, or software provider
- Experience working directly with large enterprise clients to drive customer success
- Process and technical proficiency with procure-to-pay platforms
- Strong client management skills
- Experience executing implementation plans toward successful go-live
- Strong written and verbal English communication skills
- Experience configuring and delivering software demonstrations
- Bachelor’s degree or equivalent
- Background in eInvoicing and global compliance
- Procurement, accounts payable, or expense management experience
- Software as a Service experience
- Financial accounting, customer management, or sales force automation software experience
- Consulting experience with Ariba, Concur, NetSuite, Basware, OB10, Salesforce, Workday, Great Plains, ACT, Oracle, or SAP
What the Team is Saying
Aditya Maheshwari
Sr. Software Engineer, Cloud
Alex Moon
Operations Analyst, Order Management
Jose Miguel Jimenez
Procurement
Jessica Fonseca
Technical Support Specialist
Daniela Aristizábal
Associate Planning & Operations Analyst
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive from day one for employees and dependents, including medical, dental, vision, mental-health resources, and an Employee Assistance Program. Materials also highlight well-being initiatives that extend support to employees’ households.
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Leave & Time Off Breadth — Flexible Time Off, paid parental leave, floating holidays, and 40 hours of annual volunteer time are prominently featured. Outside the U.S., a global minimum of 25 vacation days is noted.
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Retirement Support — A retirement savings program with a company match is offered, including a 401(k) plan. While exact match percentages are not publicly listed on the careers page, matching is presented as part of the total rewards package.
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The Company
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
Typical time on-site:
Flexible
Foster City
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Ann Arbor
Bangalore office
Bogotá, CO
Boston, MA
Chicago, IL
Dubai, Dubai 48800
Hyderabad office
São Paulo, BR
Pune office
Shivaji Nagar, IN
Singapore, SG
Tokyo Office
Uppsala, SE
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