Associate CSC - Bilingual (SP) - Job #1024

This position is specifically intended for students currently enrolled at California State University, Northridge (CSUN) in a Behavioral Science, Health, or Human Services-related program. 

Please note this is a Part time position.

The Organization 

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives supervision from Consumer Services Supervisors/Managers.

Location/Department

San Fernando Valley / School Age 

Scope
 Assists service coordination staff in facilitating and following through on approved service actions.

The Position and Job Summary 

Under enhanced supervision, the Associate Consumer Service Coordinator provides information, advocacy, and service coordination for individuals and their families. This part-time role requires a commitment of 16 hours per week, working 8 hours per day over 2 days. The caseload will be shared between two student Associate Service Coordinators, ensuring manageable service delivery.

• With guided coaching and supervisory oversight, contribute to the development, monitoring, and evaluation of basic program plans for individuals, making revisions as needed.
• Assist in identifying and coordinating services for individuals and families, focusing on basic, non-complex cases.
• Maintain accurate and timely documentation, including forms and reports, in compliance with regulations and NLACRC policies.
• Advocate on behalf of individuals receiving services through community agencies.
• Schedule and participate in interdisciplinary meetings with individuals served, their families, service providers, and advocates.
• Identify barriers to service delivery and implement culturally responsive strategies that foster empathy, trust, and respect. This includes working in underserved communities and non-traditional office settings as needed.

Employment Standards 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Must be enrolled in an accredited college or university, pursuing a degree in a Health and Human Services-related field.
• Must have two (2) professional letters of recommendations.

EMPLOYMENT GUIDELINES: 

Knowledge: Knowledge of intellectual and/or developmental disabilities, social service provision.

Skills: Customer service, strong organizational skills, strong verbal and written communication skills. Computer use, including proficiency with Microsoft Office 365, Word, and Outlook. Ability to work and collaborate successfully with people from diverse backgrounds. English is required.

Essential Requirements: 

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, in our office location, or virtually via videoconference (at the customer’s request). Frequent telephone, virtual, and

out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required.

NLACRC Offers an Excellent Benefits Package

• We offer employees a variety of health and dental plans:
• Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for Employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation 

This position is a part-time hourly, non-exempt position. The pay rate range is $23.35/hour.

Base Pay Rate / Salary Range Information 

The actual amount offered within the posted salary/pay rate range (if applicable) will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to

candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.