If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
To work directly with seasoned Credit Reporting Specialists, utilizing knowledge of the Fair Credit Reporting Act (FCRA) and related regulations, along with knowledge of Metro 2® furnishing rules, to ensure the accuracy and integrity of SECU credit reporting data for SECU members, by researching and responding to credit reporting disputes. To provide exceptional member service through the quality of the work completed for the membership.
Essential Responsibilities:
- (75 %) Works under general supervision and follows established policies, procedures and requirements under the FCRA and Metro 2® furnishing requirements to investigate and respond to direct and indirect consumer credit disputes. Validates credit reporting data for SECU and process corrections when necessary, ensuring a positive member experience.
- (15 %) Communicates with members and member-facing staff on status of credit dispute matters, including researching reporting concerns and acting on resolution.
- (10 %) Works with Specialists completing entry level department reports using newly developed credit reporting knowledge, to maintain alignment with federal CDIA guidance, Metro2® reporting standards, and SECU policies and procedures.
Required Education & Experience (Knowledge, Skills, & Abilities):
- Minimum education: HS Diploma or GED
- Minimum direct experience: 0-2 years of credit reporting experience
- Experience completing tasks within stringent time requirements
- Excellent verbal and written communication skills
- Experience using Microsoft Office products
- Proficient in data entry
- Must be able to speak English fluently.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Prefer a four-year degree
- Prefer one year of direct credit reporting experience
- A general knowledge of loan originations and loan servicing systems.
- A general knowledge of lending compliance and relevant regulations, including FCRA, FACTA, GLB, BSA, ECOA, and UDAAP, as related to ensuring fair and accurate credit reporting.
- Experience using e-Oscar or credit dispute management software
- Experience using Data Studio or equivalent data furnishing validation software
- Experience operating in a highly regulated role
Job Environment & Physical Requirements:
- Hybrid work environment allowing remote work and requiring work from our Raleigh office at least 3 days per month
- Must be able to sit for prolonged periods of time
- Must be able to use a telephone for prolonged periods of time
- Must be able to use a computer for prolonged periods of time
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- High school diploma or GED
- 0–2 years of direct credit reporting experience
- Experience completing tasks within stringent time requirements
- Excellent verbal and written communication skills
- Experience using Microsoft Office products
- Proficiency in data entry
- Fluent English communication skills
- Four-year degree
- One year of direct credit reporting experience
- General knowledge of loan origination and loan servicing systems
- General knowledge of lending compliance and regulations, including FCRA, FACTA, GLB, BSA, ECOA, and UDAAP
- Experience using e-Oscar or credit dispute management software
- Experience using Data Studio or equivalent data furnishing validation software
- Experience working in a highly regulated role
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
