Associate - Control Manager - Program, Bangalore

Job Description
JPMorgan Chase & Co., a global leader in financial services, offers a unique opportunity in its Corporate & Investment Bank division. Entrusted by the world's most significant corporations and institutions, we provide strategic advice, manage risk, and extend liquidity globally. Our Control Management team ensures a robust control environment, mitigating operational risk through a joint accountability model across all business lines, functions, and regions.
As an Associate - Control Manager - Program within the Corporate & Investment Bank Markets Quality Assurance team, you will be responsible for executing Quality Assurance tests on in-scope Markets processes, documenting findings, and collaborating with various teams. You will have the opportunity to contribute to automation reviews and manage workload to meet timelines. This role provides a chance to enhance your skills in risk management, compliance, and stakeholder management in a global financial services firm.
Job Responsibilities

• Reviewing and Executing the Quality Assurance tests on in-scope Markets processes, including gathering data from source systems and functions, analyzing the data, and comparison versus procedures and standards.
• Documenting the findings in the agreed format, highlighting any issues with accuracy, consistency, timeliness, and discussing the results with London team, stakeholders. Be collaborative - share best practices or opportunities for improvement and Contribute to creating an inclusive team environment based on trust and respect.
• Participating in reviews to automate data analysis which could bring time and cost savings to the Quality Assurance team, Work with the London & MDA team by providing suggested areas for automation
• Processing the Test script for Quality Assurance for the monthly/ quarterly and plan workload to meet the timelines and achieving 100% accuracy in the results
• Providing regular updates on each cycle findings of test to London team and ensure any issues /potential deadline breaches are escalated in a proactive and timely manner. Identify and own the solutions to remediate or mitigate the issues/delay
• Maintaining good relationship with stakeholders in meetings/emails and should be clear with the findings and same to be presented accurately to all stakeholders and actively participate and contribute to team huddles/global meetings and skip meetings. Ask questions, actively listen, learn from others
• Contributing towards team objectives and acting as a trusted advisor to other teams/functions /senior management in relation to Quality Assurance and be able to manage a team and demonstrate team management capabilities.

Required qualifications, capabilities and skills

• Bachelors' degree or equivalent
• Minimum 4 years of relevant experience in financial services industry or background in controls, audit, quality assurance, operational risk management, or compliance.
• Markets Trading and Sales Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Attention to detail with the ability to handle multiple demands and shifting priorities

Preferred qualifications, capabilities and skills

• Communication/presentation - excellent written and oral communication skills
• Networking - strong interpersonal, collaboration and relationship building skills. Client-service focused team player who operates with a sense of urgency and professionalism
• Previous Quality Assurance experience good to have
• Critical thinking and analytical skills - identify Issues and trends, develop solutions and/or recommendations to address root cause and mitigate operational risk to the firm. Knows when to escalate matters for appropriate resolution

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.