Associate Contracts Specialist

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.

As a contractor supporting Account Management, you will provide support in account management and sales administration and the coordination of customer documentation and management of information. You will serve as a key resource to internal sales and account management teams regarding contracts and supportive tasks for organizational efficiencies.

• Handle day-to-day administration for sales and account management and handles the issuance in salesforce.com (SFDC) for established software contracts, including generation of order forms and statement of work (SOW) requests.
• Work with sales and account management to ensure consistency and accuracy in customer intelligence and undertakes the management and input of information in salesforce.com (SFDC) and related systems.
• Review contract terms and conditions.
• Support the account management team with internal and external research by generating SFDC reports and spreadsheets.
• Liaise with internal teams to solidify and improve processes to resolve administrative queries.
• Support sales and account management with approved requests originating from the Finance Department to identify and resolve escalated and approved accounts receivable issues.
• Maintain knowledge of company pricing and licensing policies.
• Provide direct support to internal sales and account management team.
• Develop and maintain positive relationships with both internal and external customers.
• Maintain thorough working knowledge of all applications, computerized systems and internal processes related to the renewal and maintenance of software licenses.
• Performs other duties, as assigned.

• 3+ years of experience directly supporting internal and/or external customers in a sales or account management environment.
• Comfortable working with contracts, quotes, and opportunities.
• 1+ years working in salesforce.com (SFDC).
• Experience in MS Office tools suite (Excel, Outlook, Word and PowerPoint).
• Strong written and oral communication and interpersonal skills.
• Strong time management and organizational skills.
• Proven ability of working on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
• Proven business writing skills.
• Ability to work in a fast-paced environment, multi-task.
• Able to work independently but also take direction from multiple people.
• Excellent time management skills and ability to prioritize workload.
• A natural curiosity and willingness to learn.

• Hotel and/or hospitality experience.

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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