About the Role
We are looking for a bright, committed, and passionate Associate Consultant, with fluent written and spoken Mandarin and English language skills to join our team.
You will be an expert on Chinese culture, be creative, self-aware, and able to draw on personal experiences to have authentic conversations and discussions with Chinese consumers, colleagues and our clients.
Together with lead Consultants you will be responsible for handling and delivering client projects by conducting analysis, writing presentations and converting community conversations into clear client recommendations. This is not a ‘back-room’ role: we are looking for someone to support the lead Consultant in building and developing the client relationship from day one. This role is a perfect stepping-stone to develop consultancy skills in the world of branding, research and innovation.
Responsibilities
Research:
- Moderating communities: engage community members – consumers of a specific client brand, steer discussions and probe consumer comments to drive relevant insight.
- Designing research activities for communities which will generate the right responses to meet the client’s brief: ideation sessions, brainstorms, surveys, blogs and live online workshops.
- Conducting qualitative analysis of the activities to understand the ‘what’ and the ‘why’ behind what consumers say and do.
- Desk research.
Report writing:
- Driving clear recommendations and implications from your analysis and findings to clients and colleagues.
- Creating professional & convincing client-facing documents in a range of formats.
Client management:
- Providing support to lead Consultants and Consultancy Director in nurturing good client relationships
- Developing good personal presentation skills, for co-presenting to client
Skills required
- Fluent written and spoken Mandarin and English language skills – an essential requirement.
- A passion for brands, consumers and how they interact.
- A natural knack for the online world & social media: highly empathetic & able to connect with individuals online, specifically on Chinese markets.
- You are constantly hungry to learn and grow and have plenty of energy and enthusiasm.
- Intellectual curiosity.
- Excellent writing and oral communication skills
- Strong PowerPoint, Word and Excel skills required.
- Good numerical skills.
- You are a real doer and a proper team player.
- Fantastic organisational skills: ability to multi-task.
About C Space
We are the world’s leading insight community, customer strategy and innovation experts, putting relationships at the heart of business to drive growth. We make relationships count by building mutual value between people and brands as the ultimate competitive advantage.
As part of Escalent Group, we’re a team of 1,600 researchers, data scientists, moderators, creatives, developers and UX professionals. We put the power of our customer expertise, Escalent’s industry expertise and Hall & Partner’s brand expertise at your fingertips.
Over the years we have helped clients like Google, PepsiCo, IKEA, British Airways, Philips grow by developing new products, services and communication together with their customers.
Skills Required
- Fluent written and spoken Mandarin and English
- Strong PowerPoint, Word and Excel skills
- Excellent writing and oral communication skills
- Experience or aptitude for moderating online communities and social media
- Passion for brands and consumer behaviour
- Good numerical skills
- Fantastic organisational skills and ability to multi-task
- Proactive team player ('real doer')
- Intellectual curiosity and eagerness to learn
- Ability to support client relationships and co-present to clients
What We Do
Escalent is a top human behavior and analytics advisory firm specializing in industries facing disruption and business transformation. As catalysts of progress for more than 40 years, we tell stories that transform data and insights into a profound understanding of what drives human beings. And we help businesses turn those drivers into actions that build brands, enhance customer experiences and inspire product innovation. Visit escalent.co to see how we are helping shape the brands that are reshaping the world.
