What You’ll Do:
- Execute configuration updates, user/security changes, and other configuration changes within the scope of the service model.
- Monitor queues, investigate issues and resolve in a professional collaborative manner and Deliver an excellent customer experience.
- Document and track changes, effectively communicating to customers before, during and after a requested change and Help improve the delivery and scalable model of the team.
- Collaborate with team members across the Managed Service organization to ensure quality delivery of service.
- Escalate complex items to Manager with proposed solutions and Take ownership of your assigned customers/tasks.
- Ability to track time, document actions and provide alternative solutions to customer requests.
- Ability to work within any of the following managed service organizations:
- Diversity, Content/Catalog Management, Administration, Analytics, Category & Sourcing Strategy
What you will bring to Coupa:
- 2-4 years Coupa (or similar) administration or support.
- Platform knowledge or comparable ERP/P2P suite.
- Solid grasp of P2P processes and basic reporting.
- Clear communicator.
- Ability to give and receive feedback well.
- Organized, detail-oriented, comfortable with remote teamwork.
What the Team is Saying
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
