The Role
The Associate Consultant - IT will configure and deploy hardware/software, diagnose PC problems, support Video Conferencing systems, and train users.
Summary Generated by Built In
Job Responsibilities:
- Configure, test, and deploy hardware and software to users both locally and remotely.
- Diagnose and resolves problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create, monitor, update, and close tickets using Service Now ticketing system.
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.
Top Skills
Hardware
Remote Support Software
Service Now
Software
Video Conferencing Systems
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Black Box is a global digital infrastructure integrator delivering network and system integration services and solutions, support services, and technology products to businesses in the United States, Europe, India, Asia Pacific, the Middle East, and Latin America and has around 4,000 professionals globally. Black Box has strong service offerings in network integration, digital connectivity infrastructure, data center build-out, modern workplace, and cybersecurity for businesses across various industries including financial services, technology, healthcare, retail, public services like airports; manufacturing, and other sectors.
.jpeg)
