NPS Prism
Title: Associate, Commercial Operations, NPS Prism
Reports to: Senior Associate (in Prism India Hub)
Company Profile:
NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.
With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.
Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.
Position Summary:
NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future.
Associates on the Prism India Hub Commercial Operations team will work closely with Commercial Operations Senior Associates, Commercial Engagement Managers, and other leaders of the Commercial team to serve our highest-priority clients.
Essential Functions:
- Create dynamic and engaging presentations, analyzing insights and Prism data to bring the value of Prism to life for our clients
- Work with target industries / geographies, Bain practices and partners to develop the go to market commercial approach and selling story in new markets for NPS Prism
- Contribute in the selling process from start to finish with supporting commercial team and/or Bain Partners in selling the instrument and engaging prospective clients
- Assist in creating content for demos and trainings with current clients
- Extend support in proposal development for potential clients and renewal discussions for current clients
- Manage client pipeline to increase Prism client penetration
- Collaborate with Bain partners, Prism LT and multiple stakeholders across Prism’s Commercial, Product and Operations teams on a day-to-day basis
- Undertake analytics on Prism data for products across industries to guide the creation of insights for our clients
Qualifications:
- Education and Work Experience:
- Candidate should either
- be a Graduate from top-tier College with strong academic records with 24-48 months of experience OR
- be a Post Graduate from top-tier College with 0-24 months of experience
- Candidate should either
- Knowledge, Skills and Abilities Required:
- Should possess exceptional skills in Microsoft Excel and PowerPoint
- Candidates should possess excellent analytical, communication, problem solving and team player skills
- Ability to handle multiple tasks and work under pressure
- Knowledge in any of the tools such as Alteryx, tableau, SQL is a plus
- Prior experience in similar primary research studies or design of such studies is preferred
- Prior experience in preparing business proposals and presentations is preferred
Top Skills
What We Do
NPS Prism is the gold-standard customer experience (CX) benchmarking platform backed by Bain & Company that enables organizations to accelerate their path to CX leadership. Prism’s AI-enabled platform unlocks robust, journey and channel-level insights powered by proprietary methodology developed from Bain’s decades of research and CX case work.
NPS Prism is leveraged by senior leaders around the globe and has been adopted across 15+ countries and 10+ industries, including:
Airlines: End-to-end Airline customer lifecycle and loyalty insights for the US, Australia
Automotive: Automobile experience insights for the US, Mexico, Canada, and Brazil
Banking: Global coverage of Banking insights across Checking & Savings, Credit Card and more
Insurance: Multi-region Insurance coverage for Life, Home, Auto, and Annuities
Retail: Coverage across Grocery and Home Improvement experiences in the US
Telecom: CX insights for Telco, Internet, and Streaming across the US
Utilities: US Utility industry insights for Electricity, Gas service
Wealth: Wealth Management data for US and Canada, Retirement insights for US
Get clear answers on where you and your competitors are winning and why, and leverage Prism’s “light-touch” consulting to translate them into measurable strategies to prioritize meaningful change.
To learn more visit https://www.npsprism.com/
