Are you looking for a role that motivates and challenges you? Are you ready for an opportunity for growth? Do you want to work on teams where people roll up their sleeves to take on tough problems together, and regularly blow the doors off our clients with their outstanding teamwork? If you answered yes to those questions, 3Cloud might just be for you!
At 3Cloud, we hire people who aren’t afraid to experiment or fail. We hire people who are willing to give direct and candid feedback to their managers, leaders, and team members. We hire people who jump at those opportunities because they care about our collective growth and success. We hire people who challenge and hold each other accountable for living 3Cloud’s core values because they know that it will result in amazing experiences and solutions for our clients and each other.
The GDC Associate Cloud Engineer is a member of 3Cloud’s managed services team. He or she is responsible for ongoing technical support, handling escalations from a monitoring team and leading proactive task-based work (e.g. maintenance) for all supported client’s Azure environments. As a GDC Associate Cloud Engineer, you will be a part of our core team who is essential to the success of our Managed Services division.
Roles and Responsibilities
- Codes all unassigned tickets
- Initial support and acknowledgement on all alerting tickets both in the ticketing system and Logic Monitor
- Creates and manages Microsoft support escalation tickets
- Performs VM resizes and new VM creations when time permits
- Troubleshoots and re-installs Azure agents for backups and patching
- Provides initial support for backup failures tickets
- Assists with patching where required
Qualifications
- Bachelor’s degree in Computer Science or related field
- 1 - 2 years of Azure experience and have worked with a ticketing system
- 1 - 2 years of experience with cloud servers, services and software or equivalent system admin experience with on-prem server and virtualization environments
- Experience in a 24x7 managed services hosted service company, or Network Operations Center environment
- Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
- Experience with Microsoft Azure or other cloud-based environments (e.g. AWS), including IaaS, PaaS and SaaS
- Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
- Experience with Azure native services (e.g. Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)
- Understanding of system admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls and load balancers
- Understanding of network concepts and principles and experience in managing and troubleshooting network devices and connectivity
- Operational knowledge of scripting languages such as PowerShell and Kusto-Query Language (KQL)
- Experience with Azure-based deployments and migrations or other cloud platforms is a plus
- Having passed Microsoft Azure certification AZ-104 is a plus
- ITIL foundation certification preferred
- Strong verbal and written communication skills
- A passion for problem solving and learning new technologies
- Client relationship skills and experience managing vendors
- Ability to work in a fast paced, rapidly changing environment
- Strong desire for personal development and learning
Don’t meet every single requirement? At 3Cloud we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.
At this time, we cannot sponsor applicants for work visas.
Skills Required
- Bachelor's degree in Computer Science or related field
- 1-2 years of Microsoft Azure experience and experience with a ticketing system
- 1-2 years experience with cloud servers, services, software or equivalent on-prem system admin/virtualization experience
- Experience in a 24x7 managed services or Network Operations Center environment
- Experience with ITIL processes and ITSM systems for Incident and Change Management
- Experience with Microsoft Azure or other cloud environments (e.g., AWS) including IaaS, PaaS, SaaS
- Windows and Linux system administration experience supporting virtual server cloud or on-prem environments
- Experience with Azure native services (Policy, Cost Management, Active Directory, Lighthouse, Monitor/Log Analytics, Microsoft Defender for Cloud)
- Understanding of system admin concepts: virtualization, containers, storage, encryption, security, network connectivity, firewalls, load balancers
- Understanding of network concepts and experience managing/troubleshooting network devices and connectivity
- Operational knowledge of scripting (PowerShell) and Kusto Query Language (KQL)
- Experience with Azure-based deployments and migrations or other cloud platform migrations
- Microsoft Azure AZ-104 certification (passed)
- Strong verbal and written communication skills
- Client relationship skills and experience managing vendors
- Ability to work in a fast paced, rapidly changing environment
- Strong desire for personal development and learning
3Cloud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 3Cloud and has not been reviewed or approved by 3Cloud.
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Fair & Transparent Compensation — Base pay is characterized as competitive for U.S. Azure consulting roles, with employer-posted role bands aligning to market levels for mid-to-senior positions. Recent commentary includes references to “competitive salary” and instances of “above market compensation.”
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Flexible Benefits — A remote-first setup with strong work-from-home flexibility is emphasized, including a home-office/Wi‑Fi stipend. Flexibility and work–life balance are consistently highlighted as standout aspects of the package.
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Healthcare Strength — Core medical, dental, and vision coverage is provided through established carriers with HSA/FSA availability and an EAP, and income protection is employer-paid. Preventive care coverage and access to a broad network indicate a comprehensive health offering.
3Cloud Insights
What We Do
Hi, we’re 3Cloud. We help advise, architect, build, and optimize our client’s Azure cloud environment to transform their business. 3Cloud has been acknowledged as Microsoft’s 2024 Partner of the Year for Data & AI and we are positioned in the market for continued accelerated growth. Our team of industry experts work to build new solutions and solve our client’s most complex challenges. 3Cloud’s commitment to excellence and innovation allows team members to contribute to something bigger than themselves, creating an impact they can be proud of. We are always looking for new team members who love a challenge, are passionate about clients, and thrive on the pace of change in the cloud.
Why Work With Us
Three things make 3Cloud special: 1) we are laser-focused on Azure, loving the rapid pace that Microsoft drives on that platform; 2) we have a culture of deep technical excellence, and we challenge each other to innovate; and 3) we have a matchless connection with Microsoft’s field and engineering teams, giving our teams insights and cool projects.
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