Technical Support Specialist

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.

We are currently looking for a professional to join our Clinical Systems Support team in Sofia, whose primary responsibility is to provide support for different clinical systems to end users.

*This position is suitable for blind and partially sighted individuals.

Responsibilities:

· Collaborate with life-science personnel to resolve clinical application/system issues.

· Work with Clinical, IT, and operational teams to address incidents and service requests.

· Perform administrative tasks like system access and privilege management.

· Ensure data quality by adhering to SLAs and KPIs.

Qualifications:

· Excellent English communication skills.

· Proficient in MS Office, Windows, and Internet applications.

· Strong problem-solving and organizational skills and multitasking abilities.

· Exceptional customer service skills.

· Flexibility to work shifts.

What we offer:

· Learning and development programs.

· Comprehensive benefits package.

· Competitive salary.

· Flexible work culture.

· Collaborative and friendly environment.

· Global exposure and international assignments.

Our 4i Values: Integrity – Innovation – Intensity – Involvement

If you resonate with our 4i values above and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world’s most urgent health needs, submit your application – we’d love to hear from you!