ASSOCIATE, CLIENT SUPPORT

Grade Level (for internal use):

About The Role
Please submit your application in English. The interview process will be completed in English.
The Team:
 

As part of the Know-Your-Third Party (KY3P) Client Services Team, we are seeking a high-energy, detail-driven, and personable Client Services Analyst to lead our clients to the finish line. The team supports ongoing Client Support, Outreach, and data Management. 
Responsibilities And Impact:

• Ensure customers of Know-Your-Third Party receive first-class service consistent with S&P Global’s expectations.
• Actively speak with customers to ensure they understand how to use the functionality of KY3P product suite and understand the full capability of KY3P.
• Understand client inquiries to ensure the client achieves the best experience while obtaining the most value from the KY3P Platform.
• Provide front-line daily support for all clients, including capture of bugs and enhancements.
• Facilitate comprehensive training and support for vendors of KY3P customers to ensure their effective understanding and utilization of the platform.
• Coordinate with various internal business functions, including sales, operations, and development, to resolve client queries.

What We’re Looking For
Basic Required Qualifications:

• Ensure customers receive first-class service consistent with S&P Global’s expectations, including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required. 
• Experience with Microsoft Suite of products (Excel, Word, Outlook, etc.).
• Fluent English speaker.
• Ability to work a hybrid schedule and flexibility in the work shift to accommodate the needs of the support role.
   

Additional Preferred Qualifications

• Bachelor’s degree and/or experience in Client Support.
• Strong analytical and interpersonal skills.
• Knowledge of additional foreign languages.
• Tech & product management knowledge is a plus. (SaaS, CRM, JIRA)

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.