Associate, Client Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

Retail Payment Services supports the processing of several payment methods for retail, commercial and capital markets clients, including Visa and Mastercard Credit, Visa and Mastercard Debit, Interac e-Transfer, and Cheque.  As an Associate you’ll use your processing and banking centre experience to maintain processes on a number of systems that directly impact our clients. You’ll work quickly and efficiently with your team to solve issues and ensure procedures are followed in order to meet required service level agreements (SLA's)

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

Please note, a preferred candidate has been identified for this opportunity, however all interested are encouraged to apply.
 

How You'll Succeed

• Organizational Skills – Use your knowledge of processes and systems to verify, process, and balance incoming items on a variety of different systems and equipment. Assist your team with administrative duties that improve your department’s efficiency.

• Collaboration – Work closely with your team to provide an excellent client experience. Ensure that your team’s collective work meets quality standards, timelines and service level agreements. You may be occasionally expected to push, pull, or lift bins and carts that can be in excess of 20 lbs

• Problem Solving - Listen, ask questions, and deeply understand the needs of your clients and team. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.

Who You Are

• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.

• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 15th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Cash Flow Analysis, Client Service, Customer Experience (CX), Investment Portfolios, Post-Sales Support, Product Knowledge, Transaction Banking