At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are actively seeking a Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for promoting Broadridge services and products, such as websites, domain names, sponsored ads, digital advertising, and social media help.
Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, we'd love to hear from you!
This is a remote role where you will work off-site. Travel is limited and generally used for team learning and collaboration meetings.
Responsibilities:
Call Handling
Inbound calls – High call volume (50-100 calls per day)
Outbound calls – Product help and customer education
Log call notes in CRM and JIRA
Customer Relationship Management
Maintain client relationships focused on customer satisfaction and retention
Educate clients on product and program enhancements
Maintain and track communication with clients
Facilitate information flow to all relevant parties
Flexibility in work schedule is a necessity
Complete additional projects as assigned
Customer Education
Ongoing product support
Editor/tool knowledge base and support
Guide customers through Corporate Client Intranets, policies, and procedures
Troubleshooting/Case Management
Researching previous and current account activity to resolve issues or answer questions
Entering issues for Development to further investigate
Close case and follow up with customer on resolution
Qualifications:
Strong customer service experience
Bachelor's Degree or equivalent education is preferred
Ability to work in a fast-paced environment
Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word
Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines
Adept at working in a team environment with multifaceted personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others
Digital Marketing experience is a plus
Salary range $17.00 - $20.00 per hour. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].
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What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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