Associate, Client Success

Description

About the Company
ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, Inc., ShipBob, several global leaders in supply chain and logistics. ARC was born out of ChargeItSpot, the consumer-facing tech company that pioneered phone charging solutions starting in 2012. Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more.

Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged, and accounted for, while improving productivity and experience for the teams on the ground. Market demand has been overwhelming. Device management has been a massive unmet need for decades, and ARC is uniquely positioned to solve it, backed by a decade of technical expertise, 8 patents and counting, and real-world experience at scale. 

ARC’s Mission 

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier. 

ARC’s Vision 

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day. Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada. 

About the Team 

At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done. Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

About the Role 

ChargeItSpot is looking to bring on an energetic and ambitious Associate, Client Success (ACS) to oversee, manage, build upon, and expand client accounts. The successful candidate will possess a unique combination of creative thinking, strong communication skills, strategic aptitude, and exceptional attention to detail with the ability to execute effectively. We're looking for someone with a unique blend of business and technical savvy, a big-picture vision, and the drive to turn that vision into reality.   This diverse role requires a natural ability to multitask in a dynamic, fast-paced environment. Projects will range from coordinating logistics with our Operations team, to providing valuable feedback from the field to our Product team, to supporting conversations and developing materials for our Sales team. This is a truly cross-functional, interdepartmental role focused on delivering an unrivaled client experience at every touchpoint. 

Requirements

Responsibilities 

• Analyze large datasets to uncover valuable insights and translate consumer data into compelling, actionable stories for clients. 
• Create engaging client presentations (PowerPoint, Keynote, Prezi, etc.) and confidently present findings and recommendations to executive audiences. 
• Communicate professionally and responsively with clients, managing email correspondence promptly, thoroughly, and with exceptional organization. 
• Travel to client sites as needed (typically 1–2 trips per month, lasting 2–3 days) to strengthen relationships and support account success. 
• Collaborate cross-functionally with Sales, Operations, Engineering, Product, and Customer Support to deliver an exceptional client experience. Thrive in a fast-paced environment by taking initiative, staying organized, and adapting quickly to new challenges. 
• Bring a blend of business acumen, technical aptitude, critical thinking, and creativity to identify opportunities, solve problems, and contribute to the continued growth and success of the company. 

Qualifications 

• Excellent communication skills – written, verbal, presentation and social 
• Organized and able to multitask in a rigorous environment 
• An eye for design and aesthetics 
• Capability to merge data analytics with storytelling to cultivate desired outcomes 
• Tenacity and a strong work ethic 
• Appreciation for the importance of details 
• Willingness to tackle a breadth of novel projects 
• Ability and willingness to travel to visit clients as needed to foster relationships 
• Previous experience in customer support or customer service roles is preferred 

Location 

We are headquartered in Philadelphia, PA and the team operates on East Coast business hours. This is a hybrid position requiring at least 1–2 days per week in the office. This role also includes periodic travel to client sites for installations and field support. 

Benefits 

• Health, dental and vision insurance 
• Health Care FSA 
• 401k plan with matching company contributions 
• Paid time off 
• Hybrid work environment 

If you have the unique combination of skills and qualities we are looking for,?please submit your resume and a cover letter expressing your motivation to apply for this position to  [email protected]. 

ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.