Associate Client Success Manager

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Associate Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.

This position is based in São Paulo, commuting to our office 3 times a week.

Please submit your CV in English

• Manage the communication and relationships of advertising campaigns

• Analytically track and optimize campaigns to best meet client goals and objectives

• Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support

• Provide optimization recommendations and assist with deck creation

• Clearly communicate the progress of campaigns to clients and internal stakeholders

• Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

• BA/BS degree with a strong academic record

• Native-level proficiency in Portuguese and excellent command of English

• 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationship

• Proficiency in Microsoft Office and Google Suite

• Solid understanding of the online media industry (Travel industry experience is a plus)

• Strong analytical ability and high attention to detail

• Excellent written and verbal communication skills

• Experience with social media buying platforms is considered a plus

• Good sense of humor and likes working in a fast-paced environment

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to HeadSpace

  • Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• No meeting Fridays

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Meal vouchers

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mold to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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