IMPACT YOU’LL MAKE:
- Enhancing client adoption and utilization of IMO Health products.
- Improving customer satisfaction and retention across assigned accounts.
- Supporting long-term client growth and value through strategic guidance.
WHAT YOU’LL LEARN:
- IMO Health product functionality and use cases.
- IMO Health business processes and systems
- How to navigate client business models and healthcare challenges.
- Strategies for increasing client satisfaction and retention.
WHAT YOU’LL DO:
- Manage small to mid-sized accounts, fostering successful relationships by understanding clients’ business models, challenges, and how IMO Health products deliver value and improve outcomes.
- Support senior team members with day-to-day client interactions, ensuring consistent, positive engagement for Key and Tier 1 accounts.
- Support day-to-day client operations including renewal management.
- Assess client licensure, adoption, and utilization to communicate the value gained from IMO Health products, and prepare communication materials demonstrating product impact.
- Participate in product training to articulate functionality, delivery, and use cases, helping clients optimize the use of IMO Health products.
- Work to increase customer loyalty, reduce churn, and maximize customer lifetime value by systematically collecting and analyzing customer feedback to ensure high levels of satisfaction.
- Serve as a key point of contact for resolving low to medium complexity customer issues and collaborate with senior team members on more complex challenges.
- Identify opportunities for growth by leveraging customer data, trends, and internal collaboration to align with IMO Health's customer success initiatives and enable future expansion.
- Stay current with healthcare technology market insights to help clients optimize product usage and identify new opportunities for expansion.
- Proactively suggest improvements to enhance the client experience and contribute to IMO Health's customer success strategies.
WHAT YOU’LL NEED:
- 1-3 years in client support, account management, sales, or a related role, ideally within healthcare technology sectors.
- Strong verbal and written communication skills, capable of leading effective presentations and meetings with stakeholders, both virtually and in-person.
- Ability to manage multiple client relationships simultaneously and prioritize tasks effectively.
- Adaptable and self-driven, with the ability to work independently in fast-paced environments.
- A proactive and client-centric mindset, with a focus on delivering value and driving results.
- Familiarity with Salesforce CRM and MS Office Suite, or technical aptitude to learn new technologies.
Top Skills
What We Do
We are a team of dedicated clinical terminologists, data scientists, industry subject matter experts, and informaticists who helped facilitate the evolution from analogue to digital capture of clinical events, the precise code-mapping that simplifies complex workflows, and the translation of unstructured into structured data. We “wrote the digital dictionary” used in every major EHR, and we are leveraging clinical AI to generate insights that expand and deepen our impact across the healthcare ecosystem.
At the end of the day, we don’t make decisions for our clients. We provide them with the digital tools to enable sound decision-making.
Why Work With Us
We are building a clinical intelligence stack—medical ontology, human expertise, and AI—that makes data more useful and more powerful. By enhancing data’s structure, richness, and precision, we reduce noise and error, streamline complexity, and create clarity across the clinical information chain.
Gallery
