As an Associate Client Success Manager, you will co-own and support campaign tasks alongside your partnered Senior Client Success Managers. You’ll help launch and monitor campaigns, build relationships with clients by responding quickly, and deliver high-quality work.
This position will be located in NYC with a hybrid work schedule of 3 days in the office (Mon/Tue/Wed) and 2 days remote optional (Thursday/Friday).
*Please note: Cognitiv is unable to provide employment visa sponsorship for this position, either now or in the future.*
What You’ll Do- Support Campaign Execution. Support campaign setup and execution on shared or owned campaigns, and make sure campaign reports are set up and data is tracked.
- Monitor Pacing and Performance. Track campaign performance and pacing through dashboards and consult with CS and PSO on optimizations.
- Keep Records Accurate. Manage and maintain the campaign SSOT, update Adbook records, and send campaign screenshots to agencies.
- Build Client Relationships. Address routine client needs and questions, join client calls and meetings, and help structure the agenda.
- The Right Foundation: 1 year of working experience, or entry-level to 1 year of experience in sales planning, client services, programmatic trading, or ad operations.
- High Attention to Detail: Accuracy when capturing campaign details, billing, and changes.
- Strong Analytical Foundation:. Comfort with Excel to create client reports and review performance metrics.
- Master of the Moving Pieces: Ability to manage multiple campaigns and deadlines in a fast-moving environment.
- Focused on Strong Client Relationships: A commitment to timely responses and high-quality work for clients.
- Communication That Moves Things Forward: Clear communication with clients and internal teams, including knowing when to escalate.
- A Head Start in AdTech: Familiarity with programmatic advertising, DSPs, Adbook OMS or Salesforce (SFDC).
Salary: $67,000 - $75,000 Base Salary + Equity
- Medical, Dental and Vision plan for US employees & Extended Health Benefits for Canadian employees
- 12 weeks paid parental leave + 4 weeks WFH
- Unlimited PTO + Work-From-Anywhere August
- Career development with clear advancement paths
- Equity for all employees
- Hybrid work model & daily team lunch
- Health & wellness stipend + cell phone reimbursement
- 401(k) & RRSP with employer match
- Parking (CA, WA, Vancouver offices) & pre-tax commuter benefits
- Employee Assistance Program
- Comprehensive onboarding (Cognitiv University)
- …and more!
- Festiv – We make work fun with cross-team games, events, and creative team bonding.
- Responsiv – You’ll be close to clients and leadership, influencing real outcomes.
- Inclusiv – Diversity and individuality are celebrated across all levels.
- Inventiv – We reward curiosity and embrace bold ideas.
- Transformativ – We support your growth with training, mentorship, and flexibility.
- Collaborativ – We operate across coasts, connected by purpose and teamwork.
Skills Required
- Entry-level to 1 year of experience in sales planning, client services, programmatic trading, or ad operations
- Strong attention to detail when capturing campaign details, billing, and changes
- Comfort using Excel to create client reports and review performance metrics
- Ability to manage multiple campaigns and deadlines in a fast-moving environment
- Commitment to timely responses and high-quality client work
- Clear communication with clients and internal teams, including knowing when to escalate
- Familiarity with programmatic advertising, DSPs, Adbook OMS, or Salesforce
What We Do
Cognitiv is a deep learning advertising company redefining how brands connect with consumers. Since 2015, we have built a custom AI platform that predicts consumer behavior in real time and drives performance at scale. Advertisers can activate through their preferred DSP, our managed service DSP, or our industry-first ContextGPT product. By combining advanced data science with flexible activation, we deliver precision, relevance, and measurable impact across channels.
Why Work With Us
At Cognitiv, you will work on real-world AI that directly shapes media performance. We are profitable, growing, and deeply technical, with close access to leadership and clients. We value curiosity, collaboration, and ownership, and we invest in your growth through equity, flexibility, and clear career paths.
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