Associate Client Success Manager - Parental cover (12 months)

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We’re also transforming business travel with a new corporate travel solution, KAYAK for Business.

As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a highly motivated Associate Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the client’s performance and success and drive renewal.

To be successful, you need to have a deep understanding of the digital advertising space and client satisfaction, be detail-oriented, and have outstanding analytical skills. You will work closely with KAYAK’s ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile, dynamic, and data-driven environment.

This is a fixed-term contract for 12 months.

This role requires you to commute to our London office at least 3 times a week.

• Manage the communication and relationships of advertising campaigns

• Analytically track and optimise campaigns to best meet client goals and objectives

• Collaborate closely with the sales team to build and maintain relationships with clients, which include ongoing strategic consultation and support

• Provide optimisation recommendations and assist with deck creation

• Clearly communicate the progress of campaigns to clients and internal stakeholders

• Ability to work on several competing priorities, displaying critical thinking and problem-solving skills

• BA/BS degree with a strong academic record

• Native-level proficiency in Spanish and excellent skills of English

• 3+ years of experience in managing digital advertising accounts, integrated marketing campaigns, and or client-direct relationships

• Proficient in Microsoft Office and Google Suite

• Solid understanding of the online media industry

• Strong analytical ability and high attention to detail

• Excellent written and verbal communication skills

• Experience with social media buying platforms, a plus

• Good sense of humour and likes working in a fast-paced environment

• Generous paid vacation

• Private health & dental insurance

• Income protection and life assurance

• Pension plan contributions

• Work from (almost) anywhere for up to 20 days per year

• No meeting Fridays

• Paid volunteer time

• Focus on your career growth:

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Employee Assistance Program - including 24/7 GP & free legal advice

• Discounted gym membership

• Bike2Work

• Season ticket loan

• Social events & Thursday happy hours

• Free lunch 2 days per week

Inclusion

At KAYAK, we want everyone to have the space to grow, share ideas and do great work. That’s why we’re focused on hiring the best talent from all walks of life and experiences, supporting them well and making sure no one feels like they have to fit a mould to belong here.

Need any adjustments for the interview, application or on the job? No problem - just give us a heads-up. We’ve got you.

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