Associate, Client Relationship Manager

LOCATION: Belgrade / Hybrid 

Time: 2pm - 10pm CEST (8am - 4pm EST) 

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About Ivy Exec 

Ivy Exec is an elite online platform for successful business professionals that delivers executive content and networking opportunities to an exclusive membership of over 3 million. Partnering with organizations that require insights from hard‑to‑reach B2B decision makers, subject‑matter experts, and key opinion leaders, Ivy Exec connects clients with high‑caliber talent and perspectives to drive better business outcomes. 

About the Role 

We are looking for a highly organized, execution-focused individual who thrives in a fast-paced environment and takes pride in getting things done quickly and accurately.  

In this role you will support the Client Development and Client Relationship team in delivering a high-quality experience to Ivy Exec’s clients, while managing multiple bid requests, coordinating inputs, preparing proposals, supporting client requests, coordinate project-related activities, and ensuring that client needs are addressed efficiently and accurately. 

If you are proactive, detail-oriented, and looking for the opportunity to develop strong client-facing and commercial skills while gaining hands-on experience in the B2B market research industry, we’d love to hear from you. 

Key Responsibilities 

• Bid & Proposal Execution: Support Client Development & Client Relationship Team with preparing and sending accurate, polished, and timely client bids and proposals. 

• Fast Turnaround: Manage incoming bid requests with a strong sense of urgency, ensuring opportunities are actioned and proposals are delivered within required timelines. Coordinate scheduling, logistics, and follow-up for client meetings and project launches. 

• Client Request Support: Assist with responding to client requests, gathering information, and ensuring follow-ups are handled promptly and professionally.  

• Internal Coordination: Work closely with Sales, Delivery, Partnerships, and other internal teams to gather project requirements, feasibility information, pricing, timelines, and other inputs needed for proposals. 

• Proposal & Data Accuracy: Ensure bids, proposals, pricing, project details, and client information are complete, accurate, and aligned with the requested scope. 

• Opportunity Management: Help Client Development Team keep opportunities moving by tracking outstanding requests, following up on open items, and proactively flagging delays or missing information. 

• CRM Management: Maintain accurate and up-to-date client and opportunity information in Salesforce and other internal systems. 

• Cross-Functional Collaboration: Partner with Delivery, Sales, and Operations teams to support project execution. 

• Learning & Development: Observe client calls and meetings to develop relationship management skills. Participate in training sessions and professional development initiatives. 

REQUIREMENTS: 

• 0–2 years of professional experience in client services, sales support, operations, account management, market research, or a related field 

• Bachelor’s degree  

• Strong interest in client relationship management, market research, and business development 

• Highly organized and detail-oriented, with the ability to manage multiple requests and deadlines simultaneously 

• Strong execution and time-management skills, with the ability to work quickly and accurately under tight deadlines 

• Proactive and responsive mindset, with a strong sense of ownership and urgency 

• Excellent spoken and written English, with the ability to communicate clearly and professionally with clients and internal teams 

• Strong communication and collaboration skills, with the ability to work effectively across multiple teams 

• Confident and professional client-facing approach, with a willingness to develop relationship management skills 

• Proficiency with CRM systems, preferably Salesforce is a plus  

• Strong general computer skills