Location: Mexico City, Mexico
Experience: 2–4 years
Type: Consultant, Permanent
Department: Client Success & Operations
About Us
Qure.ai is a global healthtech
company using artificial intelligence to improve disease detection and patient
outcomes at scale. Our solutions are deployed across hospitals, diagnostic
networks, and public health programs worldwide.
Today, our technology
has impacted 40M+ lives across 105+ countries, deployed across 5,200+
sites, and powered by one of the world’s largest real-world medical imaging
datasets. With 26 FDA-cleared indications, we are helping shape the
future of AI-driven healthcare.
This role sits at the intersection of client success, project
coordination, and operational execution. You will serve as the day-to-day
anchor for client-facing programs driving communication, issue resolution,
documentation, meeting support, and invoicing workflows to help deployments run
smoothly across geographies.
- Own day-to-day communication
with client partners and manage project action items across channels and
stakeholder groups.
- Coordinate with on-ground
teams, program teams, and administrative stakeholders to support deployment of
Qure software.
- Drive timely resolution of
client issues by liaising with Client IT, Program teams, and internal
engineering teams.
- Create, track, and close
tickets related to complaints, deployments, and engineering requests with
proper client confirmation.
- Run strong operating rhythms
through meeting support, structured minutes, documentation upkeep, and internal
status reporting.
- Partner with finance to ensure
timely invoicing and closure of financial transactions, while staying
comfortable with occasional domestic and international travel.
- In the first
6–12 months, you will:
- Build trusted day-to-day
relationships with client partners and become the default operational point of
contact for ongoing programs.
- Establish clear communication
cadences and action tracking across client, program, and internal teams.
- Improve turnaround time and
follow-through on complaints, escalations, deployment asks, and engineering
requests.
- Maintain clean, up-to-date
documentation across client boards, tickets, and internal communication
channels.
- Ensure meeting outputs,
minutes, and presentations are consistently produced at a high standard for
internal and external coordination.
- Bring discipline to invoicing
and financial follow-ups so operational execution translates into timely
closure.
- 2–4 years of experience in
business operations, client success operations, project coordination, or a
similar role.
- Graduate in any discipline;
healthcare industry exposure is a plus.
- Excellent written and verbal
communication skills with the ability to coordinate across diverse
stakeholders.
- Strong analytical thinking and
problem-solving ability.
- Interest in technology
products; experience in tech ops or client-facing operations is a bonus.
- Process-oriented mindset with a
strong bias for execution and getting things done.
- Ability to work effectively in
cross-functional, cross-team environments and support distributed teams.
· Flexibility &
Ownership
o Hybrid work culture
o Relocation support
(where applicable)
o Opportunity to work on
global markets
· Growth & Learning
o Learning
and development allowance
o High ownership and
accelerated career growth
· Wellbeing
o Comprehensive
health insurance
o Unlimited
therapy sessions
o Fitness & wellness
allowance
· Culture & Community
o Annual
and team offsites
· Humble: Curious, open to
feedback, and focused on team success over individual credit.
· Hungry: High ownership,
relentless drive, and a constant push for better outcomes.
· Smart: Structured thinking
with empathy, solving complex problems with clarity and strong collaboration.
Requirements
Skills Required
- 2-4 years of experience in business operations, client success operations, project coordination, or a similar role
- Graduate degree in any discipline
- Fluent English and Spanish communication skills
- Excellent written and verbal communication skills
- Strong analytical thinking and problem-solving ability
- Interest in technology products
- Process-oriented mindset with strong execution focus
- Ability to work effectively across cross-functional, distributed teams
- Project management experience
- Previous healthcare industry experience
- Experience in technology operations or client-facing operations
What We Do
From medical images to connected devices, the amount of medical data being generated is growing exponentially. This coupled with new forms of data such as the ones generated by genome sequencing and biosensors renders traditional diagnostic methods obsolete. At Qure, we are a team of passionate computer scientists, medical practitioners and bioinformaticians who are on a mission to make healthcare more accessible and affordable using the power of deep learning. We believe that Artificial Intelligence (AI) is the key in ensuring that healthcare practitioners can focus on cases that truly matter, letting machines diagnose or treat the easier ones. Our aim is to leverage deep learning effectively to diagnose disease from radiology and pathology imaging, and create personalized cancer treatment plans from psychopathology imaging and genome sequences. Our research is done in collaboration with several hospital chains, universities and research institutions. If you are a medical institution and would like to collaborate with us, please reach out to us.
