The Associate Client Manager supports the Business Manager in executing the mutual business goals of Acosta Group and assigned clients. This role is responsible for managing day-to-day execution, reporting, and client communication for established and growing clients, while ensuring high-quality delivery of programs, promotions, and field execution.
This position operates without direct reports and partners cross-functionally with internal teams, field resources, and clients to ensure seamless execution and strong client satisfaction.
ResponsibilitiesClient Support & Execution Management
- Support Business Manager and client teams through execution tracking, reporting, and tactical communication.
- Manage day-to-day responsibilities for assigned known clients, ensuring alignment to client goals and expectations.
- Act as a liaison between clients, marketing, field teams, and internal stakeholders.
- Track key metrics, promotion performance, and execution progress.
- Assist in promotion planning, execution tracking, and post-promotion analysis.
Reporting & Analytics
- Prepare and deliver weekly and monthly client reports summarizing activity, performance, insights, and recommended actions.
- Conduct post-promotion analysis, category reviews, and performance recaps.
- Review execution data including photos, scoring, and field submissions to ensure quality and compliance.
- Translate data (IRI/Nielsen and internal reporting) into actionable insights for clients and internal stakeholders.
Project & Program Coordination
- Support new program launches by developing instructions, surveys, store lists, and supporting documentation.
- Create and manage Service Orders (SOs), ensuring accuracy, completeness, and timely updates.
- Maintain service schedules, execution timelines, and reporting cadence across assigned programs.
- Track project deliverables and ensure execution aligns with client expectations and timelines.
Quality Control & Execution Oversight
- Review field execution submissions (photos, reports, scoring) to ensure compliance and quality standards are met.
- Identify issues, escalate as needed, and track through resolution.
- Ensure consistent execution across markets and programs.
Client & Stakeholder Communication
- Maintain regular communication with clients, field teams, and internal partners through email, calls, and collaboration tools.
- Respond to client and retailer inquiries or escalations in a timely and professional manner.
- Provide clear updates on performance, risks, and opportunities.
Logistics & Operational Support
- Coordinate fulfillment and shipping needs related to promotions, displays, inventory, and materials.
- Support inventory tracking and ensure materials are properly allocated and delivered.
- Partner with internal logistics and warehouse teams to maintain execution readiness.
Special Projects & Promotions
- Assist in coordination of special projects, promotions, and client events, including communication, logistics, and reporting.
- Support program rollouts, updates, and execution requirements for retail initiatives.
- Other assigned duties.
- High School diploma/ GED.
- Bachelor’s Degree required.
- 1+ year of experience in Sales, Marketing, or Sales Support.
- Understanding of sales processes, promotions, and client management fundamentals.
- Experience with reporting tools, data analysis, and syndicated data (IRI/Nielsen preferred).
- Strong organizational and project coordination skills.
- Ability to manage multiple priorities and meet deadlines.
Core Competencies
• Strong communication and interpersonal skills.
• Analytical thinking and problem-solving.
• Time management and prioritization.
• Attention to detail and execution excellence.
• Client-focused mindset with a proactive approach.
• Strong interpersonal and highly developed writing skills; acute attention to detail.
Physical Requirements:
• Sit for extended periods (typically 6+ hours per day)
• Use a computer, including keyboard and mouse, for prolonged periods
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
• Reach, bend, or stoop occasionally to access files or office materials
• Maintain focus and attention for long periods of desk-based work
• Follow clear directions
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
Skills Required
- High School diploma or GED
- Bachelor's Degree
- 1+ year of experience in Sales, Marketing, or Sales Support
- Understanding of sales processes, promotions, and client management fundamentals
- Experience with reporting tools and data analysis
- Experience with syndicated data (IRI/Nielsen)
- Strong organizational and project coordination skills
- Ability to manage multiple priorities and meet deadlines
- Strong communication and interpersonal skills, including writing
- Attention to detail and execution excellence
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
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