Associate Client Experience Manager

Posted 5 Days Ago
Be an Early Applicant
Pune, Mahārāshtra, IND
In-Office
1M-2M Annually
Junior
AdTech • Marketing Tech
Company Mission: Empower all B2B marketers globally to convert their best accounts faster.
The Role
Manage B2B client success by documenting goals, creating success plans, providing data-driven ABM guidance, coordinating campaign delivery, monitoring performance, and recommending improvements. The role partners with Sales and Campaign Operations, develops expertise in digital advertising and Madison Logic solutions, advocates for clients, resolves obstacles, and supports complex accounts while maintaining engagement and value realization.
Summary Generated by Built In

Our Blueprint (Company Overview)

At Madison Logic, we turn buyer uncertainty into confident action. Using data-driven insights and strategic expertise, we help marketers align every decision-maker, in every buying group, at every stage of the journey. We meet buyers wherever they are, navigating today’s non-linear decision paths to keep marketers ahead. By combining data-rich strategy with multi-channel activation, we show B2B marketers and their agency partners not just what works, but why it works, so growth is accelerated with clarity and purpose.

“When ambitious marketers connect with their most elusive buyers to achieve ambitious growth targets, something extraordinary happens.”

“It’s not magic. It’s not just logic. It’s Madison Logic.”

Built for Belonging (Why You'll Love Working Here)

Here’s why you’ll love working here:

  • Access to competitive compensation & benefits that reward your contributions.
  • Participation in employee recognition programs to celebrate achievements big and small.
  • Exposure to professional development & learning initiatives to help you build your own path.
  • Foundation built on values anchored in Accountability, Team, Urgency, Respect, Integrity, and Innovation.
  • Opportunities for global exposure work alongside talented colleagues across India, Singapore, the UK, and the US, expanding your perspective and network.
  • Invitations to yearly team offsites to connect, collaborate, and strengthen relationships in person.
  • Leverage a lifestyle spending account benefit so you can choose your own wellness and work-from-home perks.
    • Benefits and perks vary based on employment status, location, and eligibility.

Our commitment to you:

  • Our aspiration: A culture where every person feels confident navigating their unique path and inspired to grow every step of the way.
  • Our support: Meeting you where you are, empowering your growth with clarity, support, and purpose.
  • Our promise: Your growth is yours to lead, but never a journey you take alone.

Driven to Deliver (What You'll Do)

  • Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales.
  • Create and maintain success plans to track progress against client goals.
  • Provide best practice guidance and proactive, data-driven support to clients to nurture progress with ML.
  • Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.
  • Provide additional support to other team members as an expansion resource on complex client accounts as needed.
  • Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor.
  • Manage process delivery support from ML, including the engagement of other teams and resources as necessary.
  • Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on-time.
  • Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.
  • Act as a client advocate to remove obstacles to success, minimize escalations, and relay 
    feedback and enhancement requests internally.

Equipped to Excel (Qualifications)

  • 2+ years' experience in Customer Success, Account Management, Digital Advertising, or related disciplines
  • Basic understanding of digital marketing or Account-Based Marketing
  • Prior experience in a client-facing role, supporting external customers in a highly professional manner
  • Ability to assess quickly what a customer needs and translate that into campaign and marketing guidance
  • Familiarity with marketing and sales tools such as CRMs and MAPs
  • Analysis, problem solving, and troubleshooting expertise
  • Highly detail-oriented, with strong organizational skills and a commitment to accountability
  • Ability to multi-task and perform effectively
  • Excellent written and verbal communication skills, with a demonstrated history of engaging with C-level stakeholders

Salary Range: ₹ 1,400,000 - ₹ 1,600,000 per annum

Your Next Chapter

If you’re excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren’t just words — they’re how we show up every day — then let’s talk.

Work Environment:
We offer a mix of remote and hybrid working. Remote work arrangements are not available for all positions. Hybrid work is required for employees local to our offices. Where applicablehybrid WFH days work must be conducted from your home office located in a jurisdiction in which Madison Logic has the legal right to operate. WFH requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
 
Pay Transparency/Equity:
We are committed to paying our team equitably for their work, commensurate with their individual skills and experience.  Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.
 
Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.
 
Privacy Disclosure:
All of the information collected in this form and/or by your application by submission of your online profile is necessary and relevant to the performance of the job applied for. We will process the information provided by you in this form, your CV (including physical and online resume profiles), by the referees you have noted, and by the educational institutions with whom we may undertake to verify your qualifications with, in accordance with our privacy policy and for recruitment purposes only. 
 
For more information on how we process the information you have provided including relevant lawful bases (where relevant) please see our privacy policy which is available on our website (https://www.madisonlogic.com/privacy/). 

Skills Required

  • 2+ years of experience in Customer Success, Account Management, Digital Advertising, or related disciplines
  • Basic understanding of digital marketing or Account-Based Marketing
  • Prior experience in a client-facing role supporting external customers professionally
  • Ability to assess customer needs and translate them into campaign and marketing guidance
  • Familiarity with marketing and sales tools such as CRMs and Marketing Automation Platforms
  • Analysis, problem-solving, and troubleshooting expertise
  • Strong attention to detail and organizational skills
  • Ability to multitask and perform effectively
  • Excellent written and verbal communication skills, including experience engaging C-level stakeholders
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The Company
HQ: New York, NY
290 Employees
Year Founded: 2005

What We Do

Since 2005, Madison Logic has empowered the largest and fastest-growing companies to convert their best accounts faster by finding and engaging throughout the customer journey with the most influential members of the buying committee. The ML Platform, a global multi-channel ABM media activation and measurement platform, enables marketers within enterprise organizations to leverage unique proprietary data to identify the accounts most likely to purchase, maximize engagement across multiple channels, and accelerate sales cycles to positively impact ROI.

Why Work With Us

How are we Unique: Madison Logic solutions use the world’s leading B2B data and account intelligence to help you find, prioritize and engage global buying committees looking for solutions like yours. Why work here: Great work environment, supportive culture, opportunities for growth, and leaders who listen.

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