Associate, Channels Tech Specialists

Grade Level (for internal use):

The Team:

S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Channels Solutions” and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact: 

You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.  

What’s in it for you:

• Gets a great opportunity to talk to external clients and internal stakeholders across globe.
• Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
• You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
• This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
• As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.

Responsibilities:

• Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of New implementations
• Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.

What we’re looking for:

Basic Qualifications:

• 0-6months of experience in a technology or support role, with an interest in working with large datasets.
• The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
• Solid communication skills (English verbal & written)
• Good knowledge in .Net/C#/Java
• Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
• HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
• Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
• Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
• Web Transport Schemes (SOAP, XML, JSON, etc.)
• Exposure to WINDOWS, UNIX or LINUX environments.
• Knowledge on DBMS concepts.
• Knowledge on cloud technologies like AWS, Snowflake, etc.,
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5 day shifts and longer night shifts.

Preferred Qualifications:

• Graduate in Computer Science and Commerce\Finance is preferred
• Prior experience in client support teams

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.