The Role
Serve as the escalation point for complex campaign and platform issues, translate internal workflows to clients, support campaign setup and adjustments, liaise with Account Management, Support, and Engineering, and foster strong client experience across the sampling ecosystem.
Summary Generated by Built In
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
What you’ll be doing
- Complex Issue Resolution: Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.
- Operational Translation: Explain internal platform workflows and “rules of the road” to brands in a clear, accessible, and caring manner.
- Hybrid Support: Maintain full mastery of the campaign setup process to step in and launch or adjust campaigns whenever the volume requires it.
- Internal Liaison: Partner closely with Account Management, Support, and Engineering teams to provide a unified, expert response to brand concerns.
- Client Experience Support: Foster brand confidence by demonstrating deep knowledge of our sampling ecosystem and a commitment to their success.
Who you are
- Fluent in English with exceptional written and verbal communication skills.
- Client Communication: Ability to communicate clearly and efficiently with brands through both written and call communication, demonstrating care for their goals and providing reassurance during the troubleshooting process.
- Operational Savvy: Proven ability to quickly master complex internal admin tools and proprietary software.
- Digital Proficiency: Comfortable working within Google Workspace (Sheets, Docs, etc.) and navigating digital ticketing systems.
- Process-Driven: Demonstrated success in a role requiring high attention to detail and the ability to explain complex workflows simply.
- Problem Solver: Ability to diagnose operational issues and communicate solutions clearly to both technical internal teams and non-technical clients.
- Adaptability: Comfortable in a reactive environment, with the ability to pivot quickly between technical setup tasks and high-stakes client communication.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our EMEA Life Page to meet our regional teams and see what life is like in our local offices.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Please note: A background check will be part of the hiring process. This will be done with your consent and will only include information relevant to the job.
Skills Required
- Fluent in English with exceptional written and verbal communication skills
- Proven client communication skills via written and call channels
- Mastery of campaign setup process and platform workflows
- Experience using internal admin tools and proprietary software
- Proficiency with Google Workspace (Sheets, Docs) and digital ticketing systems
- High attention to detail and process-driven work style
- Ability to diagnose operational issues and communicate solutions to technical and non-technical stakeholders
- Ability to adapt quickly between technical setup tasks and high-stakes client communication
- Experience partnering with cross-functional teams (Account Management, Support, Engineering)
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
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The Company
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
