Card Scheme Operations Analyst

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Scheme Operations Analyst

In order to build a sustainable business, we, as a financial institution, need to know at all times what our customers are up to and whether this is in line with Card Scheme regulations and our risk appetite. The Scheme Operations team is responsible for ensuring that our customers are compliant with these regulations.

As a Scheme Operations Analyst, you are always looking to optimise our internal processes and find scalable solutions to keep our portfolio compliant. You support strategic business growth while meeting compliance goals and mitigate non-compliance losses for Adyen and its clients. You need to work closely with different teams globally, such as Compliance, Sales, Account Management, Card Payments team, and Product. 

What You’ll Do

• Take ownership over our operational merchant risk management: Help embed a good risk culture in the first line through proactive engagement, training and collaboration in supporting adoption of the three lines of defense model
• Be willing to roll up your sleeves and work through queue-based work, to provide support to our merchants surrounding scheme related topics on a daily basis
• Stay up to date on the latest Card Network, PCI DSS requirements, and Ayden's growing product offering. Translate this into an operational strategy for the Scheme Operations team and provide ongoing guidance to our merchants and internal teams, including Underwriting, Sales and Account Management
• Establish new processes for monitoring our merchant portfolio against card scheme rules and proactively drive process improvements through automation of workflows.
• Manage card scheme non-compliance notifications by collaborating with merchants, account managers, card schemes, and other stakeholders to ensure swift resolution. Additionally, manage merchant data security incidents from the card schemes' viewpoint.
• Help internal teams establish strategies that align with global objectives to ensure controlled and sustainable growth of the business
  

Who You Are

• You have at least 2 years of experience in a relevant industry (fintech, payments, AML, CDD, Card Schemes,Compliance).
• Previous experience with acquiring or issuing will be considered a plus
• Knowledge of scheme rules, with specific experience in e-commerce landscape is a plus but not required
• You are detail oriented and organised with an an analytical and critical mindset
• You are a self-starter and have the ability to thrive in a start-up environment with minimal supervision and run things like your own business.
• You have the ability to convey compliance and card scheme requirements to our merchants and commercial teams
• Manage merchants’ data security incidents from a scheme perspective.
• You have Solid people skills, specifically you will be able to collaborate with a variety of internal and external stakeholders and merchants from varying disciplines and cultures
• You have sound judgment and flexibility in changing courses while solving problems swiftly

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration, meaning that we expect you to work from the office 3 days a week; we do not offer remote-only roles.
We don't offer relocations to Bengaluru, this position requires you to be based in the city already.