Associate Campus Director, Guam Campus

Job Description

The Associate Campus Director (AsCD) participates in the general administrative responsibilities of the campus to encompass Guam operations.  The AsCD also participates in retention, recruitment, public relations, and marketing efforts to provide the civilian and military sectors with relevant information regarding University programs and services.  The AsCD continues all general operations of the campus with only minimal supervision provided from the Campus Director (CD), and Worldwide Campus Department of Campus Operations/Executive Director.  The AsCD functions as manager of campus with overall responsibilities which includes administrative, financial, and enrollment management.

• Responsible for outreach, marketing and public relations functions of the campus. Participates in appropriate local events to establish contacts, promote programs, and recruit students and faculty.  Foster relationships with appropriate contacts to include Educational Services Officers (ESOs), Training Managers, and Enrollment/Marketing liaisons, as applicable.  Identify and participate in remote office hours at military installations in Guam as appropriate, including at Naval Base Guam and Camp Blaz. Ensures that all University policies and procedures are enforced.
• Responsible for maintaining regular, in-person contact with prospects, applicants, new students, and continuing students.  Efficient use of Campus Communications timeline with appropriate Campus Solutions (CS) Queries as needed.  Communications include in-person counseling, email, phone, appropriate social media, and face-to-face classroom meeting 1st and last day announcements.
• Responsible for the advisement and counselling of students concerning their degree program, including development of a degree map, preparation of an unofficial evaluation, monitoring degree progress, and processing graduation applications.  Responsible for meeting all established student lifecycle targets, including monthly/annual enrollment projections.  Along with the Campus Director and Assistant Director (where applicable), is responsible for student RETENTION.
• Assist the centralized scheduling team as needed.  Provide support for faculty members teaching at/for your campus.  Ensures that classrooms and facilities are ready for instructional use at all times (including EagleVision).
• Responsible for timely and accurate completion and submission of all registration and end-of-term actions, including the electronic entry and imaging of required data.  Appropriate use of the CS comment screen as applicable.
• Maintains the reconciliation and follow-up of student accounts receivable.  Initiates student account collections in accordance with established procedures. 
• Ensures the safeguarding of all University assets, including physical property, textual materials, academic support materials and University funds.  Maintains an accurate equipment inventory at all times.  Along with other campus staff members, ensures that campus financial affairs are in good order and that the campus is audit ready at all times.
• Solely responsible for day-to-day budget management.  Monitors and controls the revenues and expenses under the supervision of the Executive Director, Campus Operations. Ensures that expenses are processed according to established policies and procedures.
• Adheres to established time schedules in the submission of reports and administrative correspondence and ensures compliance with all applicable University and Worldwide administrative policies and procedures.  All reports should be high quality. Asks questions as appropriate.
• Investigates and properly refers academic problems and issues to relevant individuals/departments in accordance with University and Worldwide procedures.
• Maintains a positive and professional image at all times. Actively participates in all training opportunities. Assumes the responsibility of Campus Director in their absence.

This position requires mandatory travel and remote support at Naval Base Guam/Camp Blaz.

Qualifications

Required Qualifications:

• Bachelor's degree
• (3-5) years of work related experience
• Must reside in Guam

Required Skills, Knowledge, Abilities:

• Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Excellent customer service skills
• Working knowledge of office procedures and equipment
• Self-starter with strong communication/organizational skills and experience working independently

Preferred Qualifications:

• Prior experience in higher education or counseling
• Marketing or advertising experience
• Aviation knowledge