Why This Role Matters
What You'll Own
- Support end-to-end logistics operations across first-mile, mid-mile, and last-mile processes to ensure seamless order movement.
- Coordinate with courier partners to monitor daily operations, improve SLA adherence, and drive operational efficiency.
- Track key logistics metrics such as pickup adherence, delivery success rate, RTO, and turnaround times.
- Manage shipment exceptions, delivery delays, damages, and operational escalations with timely resolution.
- Prepare operational reports, dashboards, and performance analyses to identify trends and improvement opportunities.
- Collaborate with Product, Merchant Success, Customer Support, and Operations teams to resolve process bottlenecks.
- Drive continuous process improvements to enhance scalability, operational excellence, and merchant satisfaction.
Who You Are
- 1–3 years of experience in Business Operations, Supply Chain, Logistics, or eCommerce Operations.
- Good understanding of logistics operations, courier partner management, and supply chain workflows.
- Strong analytical skills with proficiency in Excel or Google Sheets; familiarity with Power BI or Tableau is a plus.
- Comfortable working with operational data, performance metrics, and process improvement initiatives.
- Excellent problem-solving and stakeholder management skills.
- Strong communication skills with the ability to coordinate across multiple teams.
- Self-driven, detail-oriented, and able to thrive in a fast-paced, high-growth environment.
Why GoKwik
Skills Required
- 1-3 years experience in Business Operations, Supply Chain, Logistics, or eCommerce Operations.
- Good understanding of logistics operations, courier partner management, and supply chain workflows.
- Proficiency in Excel or Google Sheets.
- Familiarity with Power BI or Tableau.
- Comfortable working with operational data, performance metrics, and process improvement initiatives.
- Excellent problem-solving and stakeholder management skills.
- Strong communication skills; self-driven and detail-oriented.
What We Do
GoKwik is a data & technology led enabler, building a full-stack solution suite for eCommerce and D2C brands to help them unlock business growth. Embarked on a mission to democratise the shopping experience, GoKwik enables eCommerce brands to deliver superlative customer experience across the shopping funnel thereby boosting conversion rates and revenue growth. It also solves for other critical pain points of the industry such as COD RTO (Return to Origin) and helps brands manage the RTO problem while offering COD as a payment channel. With its recent addition of a third product: KwikChat, GoKwik is solving for low ROIs on marketing campaigns through 30+ Whatsapp use cases such as abandoned cart recovery, click to whatsapp ad campaigns & headless checkout. 1 in 3 shoppers is already shopping on the GoKwik network that has helped 500+ brands scale their businesses with higher GMV realisation & profit margins. It is helmed by Chirag Taneja (Co-Founder and Chief Executive Officer), Vivek Bajpai (Co-Founder and Chief Technology Officer), and Ankush Talwar (Co-Founder and Chief Data Scientist). GoKwik is backed by investors such as Sequoia Capital, Matrix Partners India, RTP Global & Think Investments. GoKwik's team has deep knowledge in the space of eCommerce with people having previous experience in Flipkart, Razorpay, Swiggy, Myntra, Nykaa, and more.
