Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionYour Mission
To transform the global business experience at Wise by merging deep analytical rigor with high-velocity operational execution. You will be the bridge between Data, Product, and Operations, acting as a hands-on operator who doesn't just identify friction points through data but builds the systems to eliminate them. Your primary mission is to scale our global business product while ensuring our operational controls are as automated and frictionless as possible.
Role Overview
As an Associate Business Operations Manager, you will be at the heart of Wise Business—a key growth engineer for the company and a top strategic priority as we look to grow our Business customers.
You will dive deep into our data stacks to unlock insights across products and problems that touch our Business customers. Whether you are identifying root causes for customer churn, understanding onboarding funnel drop-offs, or evaluating product performance, your analysis will directly guide our priorities for serving business customers at scale.
This is a role for a "Builder-Analyst"—someone who doesn't just surface data but uses it to drive the growth of businesses worldwide. You will calculate the tangible impact of process changes and collaborate with cross-functional stakeholders to ship solutions that move the needle for our business users.
What You’ll Be Doing
Data-Driven Execution: Use SQL and scripting (Python/R) to independently validate hypotheses and identify bottlenecks in the customer journey business customers have on Wise (e.g. at onboarding and with specific products).
Drive Actionable Insights: Be able to convert complex data into actionable insights and suggest solutions or plan to drive improvement in key focus areas and KPIs for Product and Regional Operations teams.
Drive AI-Powered Automation: Champion the use of GenAI and LLMs to automate workflows, reducing manual overhead and improving the efficacy of working with Businesses.
Build and monitor the KPI framework for Businesses: Establish and monitor the metrics that matter - growth, product adoption, retention, suspension rates, and operational efficiency- ensuring data is at the heart of every roadmap decision. Build and maintain dashboards to guide our decision making daily.
Collaborate & Influence: Work with your lead to influence plans and roadmaps by providing data-driven business cases which significantly move success metrics.
A Bit About You
Highly Analytical: You have 5+ years in analytical or high-growth ops roles. You are proficient in SQL (clear, performant queries) and have experience with Python or R to automate routine tasks and analyze complex datasets.
Execution-Focused: You are entrepreneurial and hands-on. You don’t just deliver a slide deck; you deliver a functioning process or a technical solution.
AI Fluent: You understand how to apply LLMs and automation tools within an operational context to create step-change improvements.
Strategic Problem Solver: You can define complex problems clearly and enjoy working independently in fast-paced, sometimes ambiguous environments.
Customer-Centric: You believe in solving real problems for our customers and take time to deep dive into their experience, including doing user research if needed.
Influencer: You can communicate technical findings to non-technical stakeholders and influence without direct authority.
This Role Gives You the Opportunity To:
Build the Engine: Move beyond "insight generation" and actually execute the changes you recommend.
Drive Measurable Impact: See the direct correlation between your data models and the reduction of customer churn and operational costs.
Operate Globally: Work across international borders, ensuring our "big bet" initiatives scale across the globe.
Influence Ops and Product Roadmaps: With this role, your data driven insights will directly influence the priorities that will drive Business customer growth.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
What the Team is Saying
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Wise Compensation & Benefits Highlights
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Leave & Time Off Breadth — Global minimum of 33 paid days off (36 in U.S. hubs) plus a 6‑week paid sabbatical every four years and extras like volunteer or “Me” days indicate substantial time‑off depth.
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Parental & Family Support — A global minimum of 18 weeks fully paid parental leave for birth or adoption after one year, along with adoption and fertility support, underscores robust family support.
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Flexible Benefits — Work‑from‑anywhere up to 90 days per year after six months and flexible working principles provide notable geographic mobility and scheduling latitude.
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What We Do
Wise is a global technology company, building the best way to move and manage the world's money. With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies. In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
