POSITION SUMMARY
The Associate Billing Representative will support the billing team by ensuring accurate and timely invoicing in accordance with standard operating procedures (SOPs). This role will involve assisting with customer-specific invoicing requests, resolving billing issues, and maintaining professional relationships with customer accounts. The Associate Billing Representative will collaborate with various internal teams to support overall billing efficiency and accuracy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
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Assist in ensuring all invoices are accurate and released on time according to SOPs
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Support customer-specific invoicing requests with the guidance of higher-level billing representatives
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Utilize basic problem-solving and critical thinking skills to assist in resolving invoicing issues and questions
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Aid accounts receivable, account team, and collections team on matters of delinquent accounts
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Provide support for invoicing process improvements and initiatives
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Maintain professional relationships with customers' Accounts Payable teams to ensure invoicing practices are aligned and current
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Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
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High School Diploma or GED
Preferred:
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Prior customer service experience
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Proficient in Microsoft Office Suite of Programs
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Previous experience with billing systems
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Strong written and verbal communication skills
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Positive, professional attitude with excellent customer service skills
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Strong interpersonal skills
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Basic critical thinking skills and the ability to use own judgement
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Self-motivated and able to work independently
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Effective in multitasking and prioritizing tasks
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Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
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Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
