Associate, Bankcard Admin

Job Description:

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

YOU WILL BE:

The successful candidate must be a proactive self-starter with a dynamic and resilient nature able to work and lead in a fast-paced environment. He/she will possess excellent communication and interpersonal skills in order to engage with stakeholders across the business and provide critical input to business teams. This individual will have a demonstrated ability to manage multiple priorities simultaneously with strict adherence to deadlines.

WHAT YOU WILL DO:

• Process involves handling customer disputes/Inquiries relating to card transactions for third party credit cards

• Handling customer disputes and inquiries

• Ensure adherence to Bankcard policies, internal controls and audit requirements, and service standards at all times

• Analyze and research all discrepancies/exceptions in the process

• Collaborate with the global team to manage processing backlogs and expedite as required to resolve issues impacting bankcard processing

• Ensure timely and accurate reporting on chargebacks and related costs

• Respond to store inquiries (chargebacks, disputes), including resolving any escalated issues

• Ensure completion of accurate and complete accounting activity for the bankcards at banners

• Protect the assets of the company by ensuring that all policies/procedures/regulations pertaining to the administration and processing of bankcard

WHAT YOU WILL BRING:

• Financial aptitude with minimum 1-3 years of work experience in Finance with MNCs/GICs, with preference to Retail industry

• Experience in back card processing systems (TD, Amex, Chase, Paypal etc.)

• Strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint)

• Working experience in Card processing including involvement with the following: chargeback processing & analytics, card processing administration

• Basic knowledge in banking principles and Cards related business, revenue generation areas, etc is preferred

YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [email protected].