Company Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

An Associate AWS Systems Administrator will provides a daily status into enterprise backup, schedules jobs to ensure all AWS, Windows and Linux systems are appropriately backed-up.

The primary purpose of this position is to assist with managing and maintaining backup and recovery environments, to ensure high levels of availability and success around customer backup job activity and disaster recovery. This position will focus on the operational stability and maintenance of enterprise backup and recovery environments, located in QAD Cloud data centers.

As a 24x7x365 organization, work on different shifts including night shifts, work on holidays and on-call responsibilities are required.

Note: The role will require the person to support weekly rottaional shifts ( Shift 1: 6 am to 3 pm IST and Shift 2: 2 pm to 11 pm IST)

Responsibilties:

• System Operations: An AWS SysOps Administrator manages and operates the AWS infrastructure, including provisioning and managing EC2 instances, configuring networking, managing storage, and setting up databases. They are responsible for ensuring the smooth operation of systems and services running
• Monitoring and Performance: They set up monitoring and alerting systems,leveraging tools like Amazon CloudWatch, to monitor the performance andhealth of AWS resources. They analyze metrics, troubleshoot performance issues, and optimize resource utilization to ensure efficient operations on AWS.
• Security and Compliance: An AWS SysOps Administrator implements and manages security measures to protect AWS resources and data. They configure and maintain security groups, implement access control policies using AWS Identity and Access Management (IAM), and ensure compliance with security standards and best practices.
• Automation and Deployment: They automate operational tasks and
  deployments using tools like AWS CloudFormation, AWS Systems Manager, or other automation frameworks. This includes automating infrastructure provisioning, application deployments, and configuration management.
• Backup and Disaster Recovery: An AWS SysOps Administrator designs and implements backup and disaster recovery strategies for AWS environments. They set up automated backups, perform data recovery tests, and ensure business continuity in the event of failures or disasters.
• Troubleshooting and Support: They are responsible for identifying and
  resolving operational issues, investigating incidents, and providing support to users and development teams. This includes troubleshooting network connectivity, application performance, and AWS service-related issues.

Qualifications

• Professional degree: Bachelor of Science degree with 1-3 years of technical experience in Computer Science, Information Technology, Engineering or other related fields.

• Experience in information technology and working with technical teams.

• Experience with storage-area network (SAN) technologies:

  • Backup/recovery solutions such as Commvault, EMC DPS (Avamar), Veeam, AWS Cloud Endure.

  • Developing data backup and recovery processes.

  • Developing monitoring processes to maintain data integrity.

• Developing and executing disaster recovery plans.

• Experience with virtualization technologies: VMware, vSphere, vCenter Server, ESXi, Cloud Endure. 

• Proficiency with Linux & Windows OS administration. 

• Supporting database/application level backups and restores (SQL, Oracle, postgres etc)

• Strong troubleshooting and problem-solving skills to proactively identify issues, root cause analysis, and both temporary and permanent solutions.

• Ability to comprehend complex software, hardware, and networking concepts.

• Ability to manage and organize multiple tasks with frequent interruptions.

• Excellent written and verbal communication skills.

• Experience documenting and maintaining configuration and process information

• Strong customer service skills

• Ability to establish positive working relationships and work as a team player in a managed services environment

• Ability to provide guidance and leadership to less experienced technical team members

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

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About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

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