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Location: Poland
The salary range for this position starts from 102 000,00 PLN annual gross
Purpose of the role:
Reporting to the Manager/ Team Lead Partnership Support EMEA, the Support Executive is responsible for actively supporting the EMEA Associate Auditor (AA) and Partnerships team in it’s day to day operations. This entails document management, RFIs, non-conformity and complaint handling, reporting support and back-office activities.
Operating within the EMEA Operations team and covering an assigned region of EMEA, the role is homebased but will involve time out in the field with the team, partners and AAs. Regular visits to the BSI office will be key to support the building of effective working relationships within the Operations team.
Key Responsibilities & Accountabilities:
• Managing the report review process including communications to AA regarding the results and the management of the corrective actions to be taken.
• Manage day-to-day administrative tasks for running the ACP programme, handle referrals , process applications, resolve complaints, manage Email notifications, organise events & webinars, manage social media channels.
• Supporting the AA Managers in the technical aspects of their roles.
• To support the Managers with the actions necessary to respond to customer complaints, RFI’s and C+R queries.
• Management of the reporting processes including monthly and annual AA performance reports, ACP performance.
• Ensuring the contractual, legal and internal processes are followed and documented.
• Undertake annual and (if required) ad-hoc performance reviews and interventions to drive continual improvement in the service provision, taking necessary action as required.
• Conducting induction training of newly appointed AA.
• Delivery of assessment Days as determined by the Manager Associate Auditors.
• Reviewing the performance of AA by means of witnessed assessments as directed by Management.
• Support EMEA Managers in the team in day-to-day operations.
Your background:
• Experience with a focus on relationship management and contractor management
• Strong operational knowledge of end-to-end processes
• Excellent communication skills; both written and oral
• Knowledge of MS office suite – including excel
• Problem solving, risk tolerance, business acumen
• Statistical literacy, data visualization
• Resilience, effective communication
• Conflict resolution, cultural competence.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Skills Required
- Experience focused on relationship management
- Experience with contractor management
- Strong operational knowledge of end-to-end processes
- Excellent written and oral communication skills
- Knowledge of Microsoft Office Suite, including Excel
- Problem-solving skills
- Risk tolerance
- Business acumen
- Statistical literacy
- Data visualization skills
- Resilience
- Conflict resolution skills
- Cultural competence
BSI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BSI and has not been reviewed or approved by BSI.
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Flexible Benefits — Flexible benefits are positioned as part of the MyReward approach, allowing tailoring based on local eligibility and individual needs. Core elements like life assurance, income protection, and EAP access are framed as consistent pillars even as specifics vary by country.
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Leave & Time Off Breadth — Leave offerings are described as generous in certain markets, including annual leave starting around 27 days where that is standard and, in some U.S. postings, about four weeks of PTO plus a set holiday calendar. Additional time-off practices like occasional year-end office closure are also described as part of the overall package in some teams.
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Wellbeing & Lifestyle Benefits — Well-being support is presented as visible at the corporate level, including EAP access and expanded programs such as menopause support and mental-health first aid. Flexible work under “Smart Working” is repeatedly positioned as a work–life balance and inclusion lever that complements the total rewards package.
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What We Do
BSI is your business improvement partner. We have shaped best practice for over 100 years, partnering with organizations to accelerate progress and create impact for a fairer society and sustainable world
