Associate / Analyst - Social Listening

Are you prepared to transform real-time social conversations into decisions that build how we reach patients and paCollaborate with us in Chennai to power data-driven storytelling that influences content, media, and reputation across our ent erprise.

In this role, you will transform unstructured social data into clear, actionable insights that help teams move faster and make smarter choices. You will own topic frameworks, build and refine queries, and deliver compelling narratives that leaders use to optimize campaigns and events. Can you see yourself connecting the dots across platforms to surface the signals that matter?

• Insight Framework Definition: Translate business questions into precise social listening objectives, topics, and measures that focus analysis on what drives impact.
• Query Architecture: Build, test, and refine keywords, operators, and filters to ensure high-quality data capture and accurate mention classification.
• Analytics and Interpretation: Pull and interpret data on volume, sentiment, conversation drivers, and influencers; separate noise from signal and quantify what matters.
• Decision Enablement: Provide clear recommendations that guide content, media, and event strategies; advise on optimizations and next actions.
• Reporting and Storytelling: Create PowerPoint, newsletter, and Excel deliverables that translate analysis into a concise story with charts, tables, and infographics.
• Dashboarding: Configure tool dashboards that track key indicators and make performance visible to stakeholders.
• Quality and Compliance: Adhere to global social listening standard operating procedures and compliance policies; deliver error-free outputs.
• Continuous Improvement: Proactively improve queries, definitions, and processes to raise accuracy and insight depth by the end of each reporting period.
• Stakeholder Collaboration: Partner with marketing, communications, and analytics colleagues to ensure insights are timely, relevant, and used.

• 2–6 years of experience.
• Bachelor’s degree in any stream or Pharma, or MPharm (Pharmacology preferred) or MBA.
• Excellent written and verbal communication skills and proven ability to transform data into a concise, yet compelling story.
• Ability to synthesize information and produce insightful and accurate analysis and recommendations.
• Highly organized and impeccable attention to detail. Able to handle multiple projects simultaneously and deliver accurate reports without grammatical or data errors.
• Strong sense of responsibility, takes ownership, self-starter and proactive attitude.
• Good mix of technical understanding, business sense, managerial/connecting and interpersonal skills.
• Strong familiarity and understanding of social media platforms such as Facebook, Twitter, Blogs, Forums, Instagram and Tumblr.
• Comfortable with MS Office Suite including Excel, PowerPoint.

• Pharmaceutical and social listening experience is good to have.
• Experience configuring and using enterprise social listening tools and dashboards.
• Exposure to compliance-led environments and highly regulated categories.
• Experience collaborating with cross-functional partners across marketing, communications, and analytics.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Here, your analysis fuels decisions that accelerate our mission to bring medicines to those who need them. You will work with cutting-edge tools alongside people who move quickly, ask bold questions, and value kindness alongside ambition. We empower you to take ownership, make quick decisions, and learn across a global network—turning complex data into practical solutions through predictive analytics, smart automation, and collaborative problem-solving. Your voice will be heard, your curiosity encouraged, and your work will directly help our teams act faster and achieve more for patients.

If you are ready to turn social data into clear actions that elevate decisions and create real-world impact, take the next step and make this opportunity yours today.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.