Associate Analyst, Customer Accounts

Posted 20 Days Ago
Be an Early Applicant
Guadalajara, Jalisco, MEX
In-Office
Entry level
Logistics • Transportation
Smart solutions to move your freight
The Role
Maintain customer profiles and enter loads into the Freight Optimizer system; monitor carrier manifests and aging reports; validate and mark delivered loads for accounting; investigate overages, shortages, and damages; audit carrier freight bills, interpret tariffs/contracts, investigate billing errors, and improve freight bill routing and billing cycle efficiency.
Summary Generated by Built In

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day-to-day will look like: • Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system • Update account managers on problem loads and what actions have been taken • Monitor daily carrier manifest and aging reports • Validate all load data prior to marking loads delivered, for accounting purposes • Investigate product overages, shortages, damages, and complete appropriate documentation • Audit carrier freight bills and interpret tariffs and contracts • Investigate any errors on freight bills such as duplicate carrier billing • Facilitate and improve the efficiency of the routing of freight bills and billing cycle time

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Skills Required

  • Maintain customer profile information
  • Enter loads from customer tenders into the Freight Optimizer system
  • Monitor daily carrier manifest and aging reports
  • Validate load data prior to marking loads delivered for accounting
  • Investigate product overages, shortages, and damages and complete documentation
  • Audit carrier freight bills and interpret tariffs and contracts
  • Investigate freight bill errors such as duplicate carrier billing
  • Facilitate and improve routing of freight bills and billing cycle time

RXO, Inc. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RXO, Inc. and has not been reviewed or approved by RXO, Inc..

  • Healthcare Strength Medical coverage is described as comprehensive, including prescription drugs, virtual care, dental and vision, with the company stating it covers the majority of healthcare costs. Wellbeing resources such as mental-health/EAP and pre- and post‑natal support are also highlighted.
  • Retirement Support Retirement offerings include a 401(k) with company match that the company reports enhancing in 2024, with plan details available through the Benefits Center. Access to financial planning services further supports retirement readiness.
  • Leave & Time Off Breadth Time off options are described as broad, covering paid vacation and specialized leaves such as bereavement and military leave with differential pay. Additional provisions include parental/family‑bonding leave and, in some materials, paid time off for volunteering.

RXO, Inc. Insights

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The Company
HQ: Charlotte, NC
4,634 Employees
Year Founded: 2022

What We Do

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.

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