Associate, AML Compliance – Quezon City, Philippines
Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as an Associate, AML Compliance.
Western Union powers your pursuit.
KYC (Know Your Customer) is responsible for identifying how Western Union services are being used by our frequent customers. As part of the team, you will perform investigation into a customer’s transactional history, interview customers over the phone/e-mail or other off-line applications and make a decision whether Western Union services can be used further.
Role Responsibilities
Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity to protect customers and the company.
Effectively perform inbound/outbound phone interviews and offline tasks.
Ensure excellent customer service.
Deliver high quality and productivity results that meet the identified targets.
Learn continuously to enhance AML Compliance product and process knowledge.
Role Requirements
Fluency in English – outstanding verbal, written and listening skills.
Bachelor’s degree or equivalent.
Strong analytical skills, attention to detail, and independent decision making.
Proficiency in Microsoft Office (Excel, Word).
Ability to multitask and navigate through multiple systems at the same time.
Flexibility to work 8-hour shifts between 6:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.
Experience in customer service and/or AML Compliance would be an advantage.
Work Shift
Hybrid
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Philippines specific benefits include:
Paid sick leave and vacation leave.
Health card (HMO) coverage from day 1 of employment – dependents can be covered, subject to the insurer’s review of eligibility.
Unique incentive program.
Hybrid working arrangement.
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
08-15-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Fluency in English
- Bachelor's degree or equivalent
- Strong analytical skills and attention to detail
- Proficiency in Microsoft Office (Excel, Word)
- Experience in customer service and/or AML Compliance
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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