- For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services.
- You will assess AML knowledge when handling transaction refunds.
- After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates.
- You will follow up on customer’s activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation.
- Must have an availability to work night shifts and weekends.
- Anti money laundering compliance background or customer service experience in a related banking field is preferred.
- Proficiency in English and Spanish language.
- Amenable to working night shifts and weekends.
- Bachelor's degree or equivalent job experience in the financial services industry is preferred.
- Analytical and research and attention to detail skills are required.
- Paid sick leave and vacation leave
- HMO coverage with dependents from day 1 of employment, subject to insurer's review
- Hybrid working arrangement
Estimated Job Posting End Date:
This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Proficiency in English and Spanish
- Availability to work night shifts and weekends
- Analytical, research and strong attention to detail skills
- Anti-money laundering compliance background or customer service experience in a related banking field
- Bachelor's degree or equivalent job experience in the financial services industry
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Parental & Family Support — Parental leave, adoption assistance, and caregiver resources are described as core offerings, with global programs like tutoring access and family-building support. Scholarship opportunities and tools to find care further signal a family-friendly stance across multiple regions.
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Leave & Time Off Breadth — Paid time off spans categories such as vacation, sick, parental, caregiver, and military leave, with global materials emphasizing broad coverage. U.S. content also references flexible time off for exempt employees, underscoring breadth beyond standard vacation.
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Healthcare Strength — Medical coverage with multiple plan options, life and disability insurance, an assistance program, and wellness tools are consistently highlighted across benefits pages and postings. Risk insurance and mental-health resources are positioned as standard parts of the package.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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