Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Support AI-Driven DevOps Delivery
- Contribute to DevOps implementation for AI platforms, focusing on automation, scalability, and system reliability
- Assist Core AI Ops & Operations Support
- Provide day-to-day operational support for AI/ML systems, ensuring system availability, performance, and stability
- Observability & Monitoring
- Build and maintain dashboards in Grafana, Dynatrace, and Splunk to monitor application health and performance
- Alerting & Incident Support
- Configure and maintain alerts, assist in incident detection, triage, and resolution to minimize downtime
- CI/CD Pipeline Support
- Develop and maintain CI/CD pipelines to enable automated build, test, and deployment processes
- Cloud & Infrastructure Support (Azure)
- Support Azure infrastructure, including basic management of compute, storage, and containerized workloads
- API & Integration Support
- Create and maintain Postman collections and assist with API testing and validation
- Incident Management Participation
- Participate in daily incident management, troubleshoot issues, and support root cause analysis
- War Room Support for Critical Incidents
- Assist in high-priority incident calls by providing technical analysis and updates
- Technical Troubleshooting
- Debug application and infrastructure issues with guidance, including code-level investigation when needed
- Governance & Compliance Support
- Follow AI governance practices and ensure operational activities meet compliance and quality standards.
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Undergraduate degree or equivalent experience
- 3+ years of experience in software engineering and experienced in building AI agents
- Experience with CI/CD pipeline development and automation
- Hands on AI experience
- Solid understanding of cloud platforms (Azure preferred) and distributed systems
- Proficiency in REST APIs, JSON, and YAML for integrations
- Working knowledge of SQL for data analysis and troubleshooting
- Solid foundation in object-oriented programming and code-level debugging
Preferred Qualification:
- Exposure to AI Ops concepts such as predictive monitoring and automated remediation
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
#NIC #NJP
Skills Required
- Undergraduate degree or equivalent experience
- 3+ years of experience in software engineering and experience building AI agents
- Experience with CI/CD pipeline development and automation
- Hands-on AI experience
- Solid understanding of cloud platforms and distributed systems
- Azure (preferred)
- Proficiency in REST APIs, JSON, and YAML for integrations
- Working knowledge of SQL for data analysis and troubleshooting
- Solid foundation in object-oriented programming and code-level debugging
- Exposure to AI Ops concepts such as predictive monitoring and automated remediation
Optum Compensation & Benefits Highlights
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Healthcare Strength — Official materials highlight copay and HSA medical plan choices with in‑network preventive care at 100%, prescription coverage, and low/no‑cost virtual visits, plus company HSA contributions. Dental preventive services are 100% in network, and mental health resources include an EAP and premium Calm access.
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Parental & Family Support — Programs include six weeks paid parental leave, up to two weeks paid caregiver leave, and Bright Horizons back‑up care with enhanced family supports. Adoption assistance up to $10,000 for full‑time employees reinforces family‑oriented benefits.
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Equity Value & Accessibility — Financial benefits include an Employee Stock Purchase Plan at a 10% discount, expanding access to equity ownership.
Optum Insights
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
