Associate, Advisory-Managed New Accounts

Job Description Summary

This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week in our Memphis, TN Corporate Office.
Training: During the 16-week training period, associates will be expected to be in-office Monday-Thursday, and training from home on Fridays. Training hours will be from 8am-5pm.
We are seeking a detail-oriented and solutions-driven professional to join our team. This role involves researching and resolving a variety of issues by navigating multiple systems, collaborating with internal departments, and maintaining strong communication with branches and Financial Advisors. The ideal candidate will be responsible for opening new accounts on our managed, fee-based account platform and addressing moderate to complex client and operational issues. Strong verbal and written communication skills are essential, as this position requires clear and effective interaction across multiple stakeholders.

Job Description

Responsibilities
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
• Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
• Account Management: Assist with account opening/closing, monitor accounts for compliance, and resolve account-related issues for advisory and managed accounts.
• Advisor Support: Serve as the primary point of contact for advisor inquiries, providing accurate information about their account opening requirements.
• Field questions and resolve issues from various internal departments and branches.
• Ensures key client information and documentation is current with firm and industry requirements, rules and regulations.
• Performs a variety of operational procedures within the department, which may include: new fee based agreement processing, system reconciliation, accounts distributions, and terminations.
 

Skills
• Works at a basic level to achieve thoroughness and accuracy when accomplishing a task. Typically works under close supervision.
• Works at a basic level to receive, monitor and deal with all allocated customers. Typically works under close supervision.
• Works at a basic level to understand and operate effectively all client management systems. Typically works under close supervision.
• Works at a basic level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works under close supervision.

Education

High School (HS) (Required)

Work Experience

General Experience - 4 to 6 months

Certifications

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. 
We expect our associates at all levels to:
•  Grow professionally and inspire others to do the same
•  Work with and through others to achieve desired outcomes
•  Make prompt, pragmatic choices and act with the client in mind
•  Take ownership and hold themselves and others accountable for delivering results that matter
•  Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.  When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. 

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