The Role
Reviews Spotify ads and podcasts for policy compliance, manages review queues and SLAs, handles escalations, identifies emerging risks, collaborates on workflow and tooling improvements, and supports quality assurance through error reporting, feedback, and root cause analysis. The role requires clear stakeholder communication, prioritization, flexibility for assigned shifts, and comfort reviewing sensitive content.
Summary Generated by Built In
Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values.
We’re looking for an Associate Ad Review Specialist Contractor to join our Monetization Operations team within Trust & Safety. You’ll support day-to-day ad review operations and policy enforcement, respond to inquiries and escalations from sales and cross-functional partners, and help maintain strong feedback loops across operations, policy, sales, and vendor teams. Your work will help ensure Spotify remains a safe and positive experience for everyone.
Please note that this is a fixed-term, 6-month contractor role hired through a third party.
What You'll Do
- Review ad submissions and podcasts on Spotify to ensure they comply with Spotify’s policies.
- Manage review queues in line with SLAs and prioritization guidance.
- Triage and handle time-sensitive escalations from internal and external partners, including sales, advertisers, and vendor teams.
- Identify and escalate emerging trends, operational gaps, and high-risk content to the appropriate partners and leadership.
- Collaborate with key stakeholders to improve enforcement workflows, escalation processes, and tooling.
- Support quality assurance initiatives through hands-on QA, error reporting, feedback, and root cause analysis.
Who You Are
- You have a BA/BS degree or equivalent practical experience.
- You have a minimum of 1+ years of operational experience in ad review, content moderation, brand safety, or a related area.
- You work effectively both independently and collaboratively and are comfortable taking ownership of your work.
- You communicate clearly and thoughtfully with different stakeholders; experience working with sales teams or vendors is helpful.
- You can navigate complex issues, manage your time, and prioritize competing assignments effectively.
- You care about protecting Spotify’s brand, users, creators, and wider community.
- You have flexibility to work assigned shifts, which may include early mornings, late evenings, and weekends. Some weekend or holiday on-call coverage may be required.
- You are comfortable reviewing content that may be sensitive or disturbing as part of your work.
Where You'll Be
- This role is based in Singapore
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.
Skills Required
- BA or BS degree, or equivalent practical experience
- At least 1 year of operational experience in ad review, content moderation, brand safety, or a related area
- Ability to work independently and collaboratively while taking ownership of work
- Clear communication with different stakeholders
- Ability to navigate complex issues, manage time, and prioritize competing assignments
- Flexibility to work assigned shifts, including early mornings, late evenings, weekends, and possible holiday on-call coverage
- Comfort reviewing sensitive or disturbing content
- Experience working with sales teams or vendors
- Ability to work from Singapore and attend in-person meetings three times per week
Spotify Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spotify and has not been reviewed or approved by Spotify.
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Flexible Benefits — Employees consistently praise the total compensation package beyond base salary, highlighting a mix of RSUs, cash incentives, and stipends alongside core pay. The package is described as flexible and customizable through equity choices (e.g., RSUs, options, cash) that can be tailored for long-term wealth building.
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Leave & Time Off Breadth — Time-off offerings are repeatedly highlighted as substantial, including generous vacation, paid sick days, volunteer time, and flexible holidays. These policies are framed as a meaningful part of the overall rewards experience beyond salary.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life insurance, disability coverage, and mental health support. Additional employer contributions to HSAs are cited as strengthening the overall health and wellness value proposition.
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The Company
What We Do
Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.
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