About Sutherland:
Sutherland Bulgaria is looking for motivated International Customer Service Professionals to join our dynamic, multicultural Team If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer and work for industry global leaders in a variety of sectors, then this is the right place for you. You will have the chance to meet new colleagues from all over the world, gain broader experience and improve your interpersonal skills throughout the process.
Job DescriptionPosition Overview
We are looking for a detail-oriented Associate Accounts Receivable to join our team. The role focuses on cash collection, credit control, and customer communication, ensuring timely collection of receivables while maintaining strong professional relationships with customers and internal stakeholders.
Key Responsibilities
- Review and analyze open accounts using daily ageing reports
- Manage assigned customer accounts through outbound and inbound collection calls and email communication
- Collect customer payments in line with agreed payment terms and follow up on payment commitments
- Monitor payment activities to ensure timely collection of receivables
- Escalate non-payment or lack of response in a timely and compliant manner
- Provide customer support by sending statements, processing refunds, handling account adjustments, and resolving billing issues
- Coordinate and follow up with Sales and Operations teams regarding customer accounts
- Maintain daily and weekly trackers and perform self-quality checks
- Ensure adherence to internal controls, compliance requirements, and company policies
- Act as a liaison between Customers, Sales, Billing, and internal departments to ensure smooth transaction flow
- Follow and update Standard Operating Procedures (SOPs)
- English - B2 or higher
- Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
- Strong communication skills with confidence in phone and email interactions
- High attention to detail and strong organizational skills
- Ability to work with multiple systems and manage priorities effectively
- Customer-focused mindset with a problem-solving approach
- Proficiency in MS Excel and ERP/finance systems is an advantage
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Previous experience in Accounts Receivable, Collections, Credit Control, or a similar finance role
- Strong communication skills with confidence in phone and email interactions
- High attention to detail and strong organizational skills
- Ability to work with multiple systems and manage priorities effectively
- Customer-focused mindset with a problem-solving approach
- Proficiency in MS Excel and ERP/finance systems is an advantage
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
-
Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
-
Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
-
Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
