Wells Fargo is seeking an Associate Account Resolution Representative - Credit Card Collectionsin West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Learn more about the career areas and business divisions at www.wellsfargojobs.com .
In this role, you will:
- Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system todetermine reason for delinquency
- Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
- Support Account Resolution functional area by utilizing the knowledge of company products, services,policies, procedures, and Account Resolution systems
- Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
- Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers
- 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Customer service focus with the ability to listen to customer needs and recommend solutions.
- Ability to negotiate, influence, and collaborate to build successful relationships.
- Ability to manage to production goals, deadlines, and various metrics.
- Skilled in navigating multiple computer systems and utilizing search tools to find information.
- Capable to work effectively in structured but flexible, adaptable and changing, call center environment.
- Excellent verbal, written, and interpersonal communication skills.
- Good analytical skills with high attention to detail and accuracy.
- Solid conflict management and decision-making skills.
Job Expectations:
- Start date: September 21st
- Must be able to attend full duration of required training period
- Flexible to work any schedule during hours of operation, which are Monday - Friday, 7:00 am - 9:00 pm, Saturday, 7:00 am - 4:00 pm and Sunday, 7:00 am - 4:00 pm.
- Your regular work schedule will be based on business needs and will include working a weekend day and some holidays.
- Must be able to attend the full duration of required training period without interruptions.
- Ability to work additional hours as needed
- Must work on-site at the location posted
- This position is not eligible for Visa Sponsorship
- Classroom training will be for 6 weeks, Monday - Friday, 8:00 am - 4:30 pm.
- Work schedule after classroom training will be provided prior to start date.
- 800 S Jordan Creek Parkway, West Des Moines, IA 50266
26 Jul 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 6+ months of account resolution, customer contact, or customer service support experience (or equivalent via work, training, military, education)
- Must be able to attend the full duration of the required training period
- Must work on-site at the posted location (West Des Moines, IA)
- Flexible to work any schedule during hours of operation, including a weekend day and some holidays
- Ability to work additional hours as needed
- Customer service focus with ability to listen and recommend solutions
- Ability to negotiate, influence, and collaborate to build relationships
- Skilled in navigating multiple computer systems and using search tools to find information
- Ability to manage to production goals, deadlines, and various metrics
- Excellent verbal, written, and interpersonal communication skills
- Good analytical skills with high attention to detail and accuracy; solid conflict management and decision-making skills
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
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